Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Commvault Systems (India) Private Limited Full time

About Commvault

Join one of the leaders in cyber resilience Commvault (NASDAQ: CVLT) works alongside customers to detect, act, and quickly bounce back from cyberattacks, safeguarding data and bolstering business resilience. Their AI-driven platform excels in data protection, security, intelligence, and fast recovery across various workloads and clouds at a low total cost of ownership. With over many years of experience, thousands of organizations, and a vast partner network rely on Commvault to minimize risks, enhance governance, and maximize data potential.


Job Title: Customer Success Manager

Company: Commvault

Overview:

As a Customer Success Manager, you become a trusted advisor to customers and internal partners, ensuring post-sales success. You focus on demonstrating value, guiding customers through onboarding, renewals, and expansions, and being a key contact for successful outcomes.

  • Guide customers through their journey milestones
  • Create dynamic success plans and handle exceptions
  • Build strong customer relationships and lead meetings
  • Monitor account health and metrics for continued success
  • Facilitate onboarding and nurture campaigns
  • Drive renewals and expansions, meeting financial targets
  • Deliver technical onboarding for workloads, ensuring revenue goals
  • Present status in internal reviews, identifying areas of risk
  • Forecast customer risks and drive mitigation strategies

Who You Are?

  • Possess strong understanding of customer success and/or experience
  • Map business requirements to product capabilities autonomously
  • Exhibit excellent interpersonal skills and strong project management
  • Complete internal sales handovers for smooth customer experience
  • Demonstrate experience as a self-starter in a competitive landscape
  • Leverage skills to find opportunities, drive value, and prioritize effectively

You'll love working here because...

  • Employee stock purchase plan (ESPP)
  • Continuous professional development and career pathing
  • Annual health check-ups, Car lease Program, and Tuition Reimbursement
  • Inclusive company culture and Community Guilds
  • Personal accident cover and Term life cover

Commvault is an equal opportunity workplace, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Our goal is to make the interviewing process accessible to all candidates. If you require accommodation, please reach out to us.

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