Customer Success Manager
1 week ago
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy
CloudSEK,
one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time.
The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including:Launch of our first product in 2016.Earning our pre-series A funding in 2018.Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.
CloudSEK Product Suite:
CloudSEK
XVigil
constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's
BVigil
uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
CloudSEK's Contextual AI
SVigil
identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
ABOUT THE ROLEWe are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements.
The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.
Please Note:
We are looking for cyber-security enthusiasts with hands-on experience working within the security domain.
Responsibilities:
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsDevelop and maintain long-term relationships with the customersForecasts and tracks client account metricsManage projects within client relationships, working to carry out client goals while meeting company goalsEnsure timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersMonitor and analyze customer's usage of our product, prepare reportsWork with the Sales team to onboard and integrate new clients and develop existing client relationshipsMonitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactionsContinual improvement of the contract and its serviceTrack process compliance
Skills and Qualifications:
Have at least 3+ years of relevant industry experience in client-facing roles.
Hands on cyber security experience is added advantage.
Strong technical / technical support or Network support background.
Experience with CRM software and MS Office & documentationThe ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clientsGood listening and presentation abilitiesProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailSelf-motivated and able to thrive in a start-up culture
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ColorTokens Inc. Full timeJob Title: Customer Success Manager at XYZ SolutionsCompany Overview: XYZ Solutions is a leading provider of innovative technology solutions dedicated to empowering businesses to achieve their goals.Role DescriptionCustomer Success is not just a job, it's a passion. We are looking for someone with exceptional customer management skills and business acumen to...
-
Manager, Customer Success
1 week ago
Bengaluru, Karnataka, India G2 Full timeAbout The RoleWe are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and advocacy...
-
Manager, Customer Success
1 week ago
Bengaluru, Karnataka, India G2 Full timeAbout The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Manager Customer Success
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Manager Customer Success
4 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ANSR Full timeRole and Responsibilities: We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions.You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ANSR Full timeRole and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...
-
Manager Customer Success
1 week ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Manager Customer Success
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Manager Customer Success
4 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ANSR Full timeRole and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Leadrat Full timeJob Requirements: -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.Be the customers first point of contact. You are their advocate and champion and work directly with our product team...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Hatica Full timeAboutHaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Michael Page Full timeThis is a 2-day opportunity with the World Health Organization, located in BangaloreCandidates must feel at ease working in US time zonesAbout Our ClientOur client is a prominent company specialized in cloud optimization, focusing mainly on the US market. They are driving innovation in the Cloud Ops and Fin Ops sector with cutting-edge technology and robust...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India ZapCom Group Inc Full timeCustomer Success ManagerHiring: Customer Engagement ManagerExperience: 5 to 10 yearsLocation: BangaloreAbout ZapcomZapcom Group Inc. is searching for Customer Success Partners who will play a key role in shaping the company's customer success strategies, fostering strong relationships with clients, and collaborating with various teams internally to...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Hatica Full timeAbout HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...
