Customer Success Manager, India Customer Success Centre

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time

Detailed Job Requirements:

Preferred qualifications, as follows:

Proven experience of 5 to 7 years in customer facing roles, preferably with Cloud and/or Software technologies

Experience with SaaS products, preferably Oracle

Experience handling customer relationships

Experience working in cross-functional teams to deliver an outstanding customer experience

Implementation experience as an advantage

Demonstrates good communication, customer management and project management skills

Dedicated and able to perform consistently at a high level in a fast-paced environment

Detailed on What we'll offer you

A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our varied communities Core benefits such as medical and life insurance

Career Level - IC3

Customer Success Manager position is an individual contributor role whose core proficiencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions, and strong customer relationship management skills. The CSM has the ability to identify design and configuration deviation from standard processes and to align a customer's business strategy and objectives with an enabling Oracle based solution.

Position serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers. Work is non-routine and situationally complex, involving the execution of advanced functional / technical skills in the area of SaaS applications.

Our CSMs

develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription;

are responsible for maintaining a customer satisfaction by advising on product/implementation standard methodologies, providing product adoption and release guidance while serving as a liaison between their customers and Oracle's internal operations; (3) identify product expansion/up sell opportunities.

Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are mandatory.

The Preferred Qualifications include:

Drive maximum customer satisfaction and adoption of Oracle solution for India customers; identify/drive product expansion opportunities via high value relationship with the customers. Work with medium to large sized customers, developing a partnership to ensure the are successful by realizing the value of the investment with Oracle.

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