IT Support Technician
1 week ago
Hands and Feet Support with Responsibility Enlisted Below:
- SMEs would manage operations by performing proactive monitoring and performing complex evaluations of systems to ensure systems function.
- Coordinates efforts between systems endpoints to ensure system's health.
- Coordinates with both the business and technical needs of the customer to meet the desired deliverables.
- Oversee Data Centre Day to day activities, access requests, s and Vendor co-ordination.
- Responsible for handling issues pertaining to operations, production, DR and Co-Location datacenters sites.
- Make sure all visitors to DC will adhere the Data Centre Standard Operating Procedures.
- Responsible of tape media management which includes mounting/un-mounting tapes, maintaining the records, preparing the reports, dispatching the tapes effectively.
- Responsible for keeping cardboard and containments out of the Data centers and ensuring the space is safe and secure.
- Responsible to make sure all necessary approvals are in place for all type of requests/activities as per defined process.
- Responsible for IT equipment Deliveries and co-ordinate with visitors visiting the DC for activities.
- Maintaining visitor records and provides basic level of troubleshooting when required.
- Responsible of acting as hands and eye to internal technology teams in case of Incidents/Emergencies during business/non-business hours.
- Responsible to perform the allocated daily & weekly tasks.
- Responsible for sending daily & weekly reports.
- Hardware replacement in case hardware failures and issues, handle warranty claims with vendors partners.
- Monitoring of hardware failures and taking necessary actions for all corporate servers, spread across U.A.E.
- Replacement of Customer replaceable unit and manage the return of faulty parts.
- Follow the agreed ITSM process.
- Manage the New hardware ATP and coordinate efforts for deliverable.
- Maintain the updated inventory for Infrastructure managed.
- Coordinate during the maintenance activity in the datacenter.
- Weekly / Monthly management review.
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
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