Desktop Technician I

1 week ago


Pune, Maharashtra, India Mouser Electronics Full time

JOB DESCRIPTION

Title:
Desktop Technician I


Location:
India


ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

  • Assist all users with any logged IT related incident when called upon
  • Accurately record, update and document requests using the IT service desk system
  • Escalate incidents and requests to other support teams as necessary
  • Install and configure new IT equipment
  • Perform software and hardware upgrades
  • Support printers, copiers, and scanners
  • Maintain good verbal communication skills; communicate effectively with technical and non
- technical colleagues at all levels in the organization

  • Attend internal training as necessary to keep up to date with the latest technology and internal processes(system)
  • Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
  • Work within the relevant legislation, policies, and procedures

SKILLS & CERTIFICATIONS

  • Working knowledge of Microsoft Windows and Mac client operating systems
  • Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
  • Knowledge of printers, scanners, and copiers
  • Knowledge of networking systems
  • Excellent IT skills and computer literacy
  • General hardware and software troubleshooting skills
  • Able to communicate effectively in a professional manner on the phone, in writing and in person
  • Able to prioritize, manage and perform under pressure to meet SLA's
  • Knowledge and adherence of customer service best practices

EDUCATION & EXPERIENCE

  • Bachelor's degree in Computer Science
  • Previous experience of working in an IT support

Category :
IT/IS

Mouser is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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