Operational Trainer

1 week ago

Hyderabad, Telangana, India Optum Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.

Primary Responsibilities:

  • Deliver/facilitate new hire/ upskilling/ cross skilling training for M&R Enrollment & Billing areas
  • Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized curriculum
  • Deliver ongoing refresher training based on development needs
  • Ensures utilization of appropriate learning techniques/technologies to optimize learning impact (Instructor-Led, Computer-Based, blended, webbased, social media, mobile)
  • Develops overall training plans/calendars to communicate and manage training activities/resources
  • Identifies and implement improvements to learning solutions (e.g., processes, procedures, materials, techniques, curricula) to enhance learning effectiveness and business impact
  • Able to identify the opportunity areas to improves the process (Bright Ideas, Decision-Trees, Macros etc.)
  • Able to coordinate with business for monthly pkt and drive it towards closure. MS Forms knowledge is must
  • Participate in quality council meetings, contribute in root cause analysis and implementation of remediation plan such as (refreshers, assessments and creating learning assets)
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or reassignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Should have at least 2+ years of experience in training delivery of new hire and upskilling classes
years of experience with minimum 2+ years in Inhouse training for M&R Member Onboarding (Enrollment & Billing)

  • Experience in identifying and driving Learning curve reduction projects and work as project team member for analysis, recommendation, and execution with project lead
  • Exposure in driving bottom quartile management program (Performance Advance learning), to target improvement of floor metrics for focus group employeesshould be able to run the Activities/Contest seamlessly and one must be exceptionally good in reporting.
  • Ability to measure and track pre and post training performance
  • Ability to organize, coordinate, and communicate training programs for the business to Provide feedback on regular basis
  • Ability to partner with leadership to provide coaching during training to Provide feedback to management on individual and group training results
  • Ability to provide feedback to the instructional design team and Review ,update training materials as needed
  • Able to demonstrate selfmotivating attitude, facilitate diverse groups of people, attention to detail and focus on quality

Preferred Qualifications:

  • Functional expertise on Application work queues and Disenrollment process
  • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

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