Customer Service Trainer
1 week ago
Job Title:
- Customer Service Trainer
Location: - Hyderabad, India
Schedule: - Full-Time, Permanent
Team: - Customer Service
Department: - Operations
What's your new role about?: - Welcome to DAZN, the world's leading live OTT sports service. Disrupting an industry isn't easy DAZN is playing more hours of live sport than any other company anywhere in the world As we bring new ideas to market and evolve our product, it's essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans.
- You will have experience of creating training content and programs to ensure agent readiness. This includes the design and delivery of product and soft skills training, aligned with best practices of instructional design and learning theories. You will play a key role working across markets and driving a global standard of training.
- This role will be based in our brand new Hyderabad office. Join us in India's beautiful "City of Pearls" and bring your ambition to life. Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events.
As our new Customer Service Trainer & Quality Analyst you'll have the opportunity to:
- Define our success metrics within Training
- Build a training plan and deliver it
- Work on strategic projects and ensure business readiness
- Work with CS Operations to ensure agent readiness
- Work across markets and regions globally
- Support improving our global KPI's
You'll be set up for success if you have:
- Customer service background
- Zendesk Knowledge
- Training design experience
- Training delivery experience (virtual/classroom/blended)
- Quality assurance experience in a customer service environment
- Worked with different countries and understand how local market nuances impact quality
- Experience working in a digital world, with digital contact channels
- Good planning and execution skills
- An analytical, inquisitive and problem solving approach
- Excellent stakeholder management
- Clear and concise communication
- A keen interest in sports
Here's a little more about us:
- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
DAZN VALUES - THE 'HOW' IN WHAT WE DO:
AMBITIOUS - people who want to make a big impact and drive DAZN forward.
INVENTIVE - people with bright ideas who deliver great new experiences for our customers - and improvements for our business. People who come up with better, simpler ways of doing things.
PASSIONATE - people who are proud of our product, our content and our business - and love to shout about it. People who love what they do and show commitment every day.
BRAVE - people who take difficult decisions to help us focus on improving DAZN, our performance and our results.
SUPPORTIVE - people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard.
- Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
- We look forward to hearing from you.
-
Fitness Trainer
1 week ago
Hyderabad, Telangana, India Hyatt Hyderabad Full timeSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Fitness Trainer is responsible to ensure the smooth operation of the activities and maintenance of equipment in Fitness Centre.You will be responsible to provide an excellent and consistent level of service to your customers. The Life Guard is...
-
Process Trainer
3 days ago
Hyderabad, Telangana, India Concentrix Full timeJob Title:Process TrainerJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...
-
Process Trainer
1 week ago
Hyderabad, Telangana, India Hearing Solutions Pvt Ltd Full timePROCESS TRAINERCustomer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you're familiar with teaching soft skills like negotiation and problem-solving, we'd like to meet you.Responsibilities Develop programs and curriculum for the employee of the...
-
Communications Trainer Ii
1 week ago
Hyderabad, Telangana, India Webhelp Full timeTraining & QualityLocation Hyderabad, India***Job Title:Communications Trainer IIJob Description:Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the...
-
Communications Trainer II
1 month ago
Hyderabad, Telangana, India Concentrix Full timeJob Title:Communications Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and...
-
Communications Trainer II
3 weeks ago
Hyderabad, Telangana, India Concentrix Full timeJob Title:Communications Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and...
-
Automobile Product Trainer
1 week ago
Hyderabad, Telangana, India GP Strategies Corporation Full timePosition: SCV Champ Trainer (Automobile Product Trainer)Location(s): Chandigarh/Lucknow/Ahmedabad/HyderabadDuration :Full-timeKey Requirements: Deliver trainings on TML SCV Cargo and Pickups product portfolio to CV Dealer Sales Team Conduct On Job Trainings (OJT) and Role Plays Increase the usage of LMS and coverage of E-Learning Courses, Online Tests...
-
Process Trainer
1 week ago
Hyderabad, Telangana, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
E-commerce Trainer
1 week ago
Hyderabad, Telangana, India SkillClasseZ Full timeJob Title: E-commerce TrainerLocation: RemoteAbout SkillClasseZ:SkillClasseZ is a prominent edtech platform dedicated to providing top-notch educational courses to students. We are currently seeking an enthusiastic and experienced E-commerce Trainer to join our team. The E-commerce Trainer will play a crucial role in educating students on the intricacies of...
-
Data Science Trainer
1 week ago
Hyderabad, Telangana, India Data Minds Analytics Full timeCompany DescriptionData Minds is an Analytics and Technology company located in Hyderabad. We specialize in data science and AI services, focusing on product development, consulting, and corporate trainings.Role DescriptionStrictly for Hyderabad based profiles work from office - Full TimeThis is a full-time on-site role for a Data Science Trainer. The Data...
-
Communications Trainer II
1 week ago
Hyderabad, Telangana, India Concentrix Full timeDescription Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: To design...
-
Customer Service
1 week ago
Hyderabad, Telangana, India Fruges it services Full timehe BPOis a business process outsourcing company that hires call center agents to provide customer service for their clients. These companies outsource their customer service jobs to call centers or BPOs that are located outside the U.S.BPOs are usually based in India, the Philippines, Eastern Europe, and other locations where labor costs are lower than in...
-
Customer Service
1 week ago
Hyderabad, Telangana, India Genpact Full timeResponsibilities: Respond to customer queries and customers concern over phone. Making outbound calls to Customers as required. Provide support for Recovery of the account for end user. Maintain a deep understanding of client process and policies Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical...
-
Customer Service
1 week ago
Hyderabad, Telangana, India Genpact Full timeResponsibilities:· Respond to customer queries and customers concern over phone.· Making outbound calls to Customers as required.· Provide support for Recovery of the account for end user.· Maintain a deep understanding of client process and policies· Provide excellent customer service to our customers· You should be responsible to exhibit capacity for...
-
Customer Service
1 week ago
Hyderabad, Telangana, India Genpact Full timeResponsibilities: · Respond to customer queries and customers concern over phone. · Making outbound calls to Customers as required. · Provide support for Recovery of the account for end user. · Maintain a deep understanding of client process and policies · Provide excellent customer service to our customers · You should be responsible to exhibit...
-
Technical Trainer
1 week ago
Hyderabad, Telangana, India Zeta Global Full timeTechnical Trainer Location : Hyderabad, India Summary The Zeta L&D Team is focused on building technical and non-technical training programs for a variety of internal teams across the organization, and technical training programs for external customers. We are a fast-paced team that thrives on delivering outstanding results. We are looking for a Technical...
-
Aws Classroom Trainer
1 week ago
Hyderabad, Telangana, India Digital Edify Technologies Pvt Ltd Full timeJob Description: AWS Solution Architect TrainerLocation: Hyderabad BranchPosition: AWS Solution Architect TrainerCompensation: ₹35,000 per batchAbout Digital Lync:Digital Lync is a premier educational institution dedicated to providing quality training and skill development in various IT domains.We strive to equip our students with the necessary knowledge...
-
Site Trainer
1 week ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment Expertise developing, planning, implementing and assessing training; Demonstrated experience developing training materials, job aids and online tutorials; Good communication skills for the purpose of knowledge transfer and skill...
-
Hyderabad, Telangana, India Skillsoft Full timeAt Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. OVERVIEW : As a trainer within Global Knowledge your primary role will be to represent Skillsoft...
-
Aws DevOps Trainer
1 week ago
Hyderabad, Telangana, India united alliance technology Full timeWe are Looking for EXPERIENCED TRAINER.AWS Devops TrainerWho can Teach Fresher EmployeeShould have strong Experience on Practical'sCompany - United Alliance Technology LLCJob Position: AWS Devops TrainerQualification: BE/MCA/BTECH/BA/MTECH/MBA or any IT experienceSalary:NEGOTIABLELocation: Hyderabad (WFH)Working Days: Monday to FridayJob description Deliver...