Communications Trainer Ii

1 week ago


Hyderabad, Telangana, India Webhelp Full time

Training & Quality

Location

  • Hyderabad, India***Job Title:Communications Trainer II

Job Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.


Role and Key Responsibilities:

  • To design and deliver training on Comms & Soft Skills
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Monitor calls (both side by side & remote) w.r.t. Communication and Soft Skills
  • Prepare and develop individual coaching plans, providing resources and assistance.
  • BO Management w.r.t to Comms Scores
  • Conducting Soft Skill Comms Sessions for New Hire Batches and refresher sessions for existing game changers.
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed)
  • Attending TTT (Trainer the Trainer) sessions organized by Client and accordingly conducting upskill training.
  • Actively participating in Call Listening and Calibrations activities and provide insight and best practices. Observations from the activities need to be documented and rolled out in timely manner.
  • Creating & maintaining training efficacy reports and sharing them with the stakeholders on regular intervals.
  • Creating & Sharing Q-Tips
  • Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
  • Mandatory Production Hours

Key skills & knowledge:

Excellent Written & Verbal Communication Skill

  • Ability to create & modify content / training materials.
  • Versatile with different teaching techniques and methodologies
  • Strong customer service aptitude
  • Hands onexperience on PPT, Excel &
  • Good Understanding of Computers / Hardware / Software
  • Added Advantage

Educational Qualification:
Graduate -Any Specification

Disclaimer:

Location:

IND Hyderabad - Google Client Site

Language Requirements:

Time Type:
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Hyderabad, Telangana, India Concentrix Full time

    Job Title:Communications Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and...


  • Hyderabad, Telangana, India Concentrix Full time

    Job Title:Communications Trainer IIJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and...


  • Hyderabad, Telangana, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: To design...

  • Process Trainer

    2 days ago


    Hyderabad, Telangana, India Concentrix Full time

    Job Title:Process TrainerJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

  • Trainer

    1 week ago


    Hyderabad, Telangana, India ICCS Full time

    Position: Trainer (Ecommerce) Experience: 2-3 Years Location: Hyderabad Notice Period: Immediate -15 Days Role and Responsibilities: · Should have experience in AS · Should have 2-3 years' experience as a trainer · Preferably with background · Conceptualize training materials based on data and research · Communicate training...


  • Hyderabad, Telangana, India Wipro Full time

    Qualifier:Graduate in any discipline, no preference.2. C1 proficiency on the CEFR scale for English language3. Intermediate/advanced proficiency in MS Excel, Word & PPT4. Should have facilitated at least 25 batches or trained a minimum of 300 employees.5. Must be certified on facilitation skills (either from the previous organization or an external training...


  • Hyderabad, Telangana, India Wipro Full time

    Qualifier: Graduate in any discipline, no preference. C1 proficiency on the CEFR scale for English language Intermediate/advanced proficiency in MS Excel, Word & PPT Should have facilitated at least 25 batches or trained a minimum of 300 employees. Must be certified on facilitation skills (either from the previous organization or an external training...

  • Trainer

    1 week ago


    Hyderabad, Telangana, India CorroHealth Full time

    Greetings from Corrohealth Primary Responsibilities: Identify and access the training needs of the organization Develop individual and group training programs for the associates that address specific operation needs Develop training manuals that target tangible results. Implement effective and purposeful training methods Need to ensure that training is...

  • Trainer

    1 week ago


    Hyderabad, Telangana, India CorroHealth Full time

    Job Title: Training Specialist at CorrohealthAbout the Company: Welcome to Corrohealth, where we value growth and development in our team.Primary Responsibilities:Identify and assess the training needs of the organizationDevelop individual and group training programs for associates addressing specific operational needsCreate training manuals focused on...

  • Aptitude Trainer

    1 week ago


    Hyderabad, Telangana, India NxtWave Full time

    Role*: Aptitude Trainer Job Type: Part Time- *Prerequisites Knack towards Aptitude and a passion for teaching. An experience as a teaching assistant or trainer will be an advantage.- *Skills Native fluency in Kannada, should also be well versed in English. Good communication skills. Working as Aptitude Trainer or a similar vertical High empathy and a natural...

  • Aptitude Trainer

    1 week ago


    Hyderabad, Telangana, India NxtWave Full time

    Role*: Aptitude Trainer Job Type: Part Time- *Prerequisites Knack towards Aptitude and a passion for teaching. An experience as a teaching assistant or trainer will be an advantage.- *Skills Native fluency in Kannada, should also be well versed in English. Good communication skills. Working as Aptitude Trainer or a similar vertical High empathy and a natural...


  • Hyderabad, Telangana, India Foundever Full time

    We require one Communication Coach for HPWe require two Learning Specialists in Trainline based on ratios, however we currently have one.

  • Process Trainer

    1 week ago


    Hyderabad, Telangana, India Hrh Next services pvt ltd Full time

    Greetings form HRH Next.We have urgent requirement for process trainer.Role:Process trainer.languges:English,Hindi,Telugu,Malyalam,Tamil,Kannada.work location :Hyderabad AbidsJob description of Trainer:Roles & ResponsibilitiesProvide foundation and process training to new joiners in the organization,Ability to maintain and update relevant training...

  • Process Trainer

    1 week ago


    Hyderabad, Telangana, India Hrh Next services pvt ltd Full time

    Greetings form HRH Next.We have urgent requirement for process trainer.Role:Process trainer.languges:English,Hindi,Telugu,Malyalam,Tamil,Kannada.work location :Hyderabad AbidsJob description of Trainer:Roles & ResponsibilitiesProvide foundation and process training to new joiners in the organization,Ability to maintain and update relevant training...

  • Soft Skills Trainer

    1 week ago


    Hyderabad, Telangana, India SkillClasseZ Full time

    Job Title: Soft Skills Trainer (Part-Time)Location: RemoteAbout SkillClasseZ:SkillClasseZ is a leading edtech startup committed to providing high-quality learning experiences to students. We are seeking a dedicated and experienced Soft Skills Trainer to join our team. The Soft Skills Trainer will play a crucial role in teaching high school students public...

  • Site Trainer

    1 week ago


    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment Expertise developing, planning, implementing and assessing training; Demonstrated experience developing training materials, job aids and online tutorials; Good communication skills for the purpose of knowledge transfer and skill...

  • Trainer

    1 week ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India DOPJob Description: Good communication skills Minimum 18 months tenure in the mapping Industry Minimum 1 year experience as a Trainer Good documentation skills 24* Non-VoiceRoles & Responsibilities:Delivering Training as per business requirements- Attening client meetings Working with Operations to drive quality on the floor Onboarding...

  • Process Trainer

    1 week ago


    Hyderabad, Telangana, India Hearing Solutions Pvt Ltd Full time

    PROCESS TRAINERCustomer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you're familiar with teaching soft skills like negotiation and problem-solving, we'd like to meet you.Responsibilities Develop programs and curriculum for the employee of the...

  • Trainer

    1 week ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India DOPJob Description: Good communication skills Minimum 18 months tenure in the mapping Industry Minimum 1 year experience as a Trainer Good documentation skills 24* Non-VoiceRoles & Responsibilities: Delivering Training as per business requirements Attening client meetings Working with Operations to drive quality on the floor Onboarding...

  • E-commerce Trainer

    1 week ago


    Hyderabad, Telangana, India SkillClasseZ Full time

    Job Title: E-commerce TrainerLocation: RemoteAbout SkillClasseZ:SkillClasseZ is a prominent edtech platform dedicated to providing top-notch educational courses to students. We are currently seeking an enthusiastic and experienced E-commerce Trainer to join our team. The E-commerce Trainer will play a crucial role in educating students on the intricacies of...