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Head of Operations
3 months ago
Responsibilities
- 1. Manage the Operations and Customer service team at Cogoport
- 2. Handle Customer Escalations and ensure smooth resolution of issues
- 3. Ensure smooth implementation of processes
- 4. Identifying new avenues for revenue generation
- 5. Jointly work with CFO, & Internal Audit team to achieve compliance on following areas:-
o Documentation of relevant processes and controls as per scheduled announced by CFO.
o Demonstration of compliance of documented controls during internal and statutory auditors testing
o Ensure effective training by relieving for training and monitoring its effectiveness. - 6. Ensure process compliance and surprise internal audits
- 7. CRM Utilization
- 8. Drive technology for customer usage / benefits
Skills and Qualifications
1. 7+ years experience of logistics operations management in International movements
2. Extensive knowledge in all segments of container shipping, (Customs Broker, Consolidation, Exports/Imports, Shipping Line, Container Terminal, Container Freight Station/s & General Cargo Port + Logistics)
3. Good relations with Shipping lines / Airlines
4. Should be able to speak with the customers in case of escalations
Core Values of Cogoport
Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
Customer Centricity: Our customers are at the heart of all that we do. Understanding their perspective collectively is key to our success.