Chat Support Associate
2 weeks ago
- Operations Management Day-to-Day operations support.
- Booking management on OS, such as refunds, check-in denials, No shows and booking status modifications Performance management of account.
- GX and revenue Resolving all partner issues through chat and email. Executing the given SOPs and proactively working on all process improvement initiatives.
- Listing Support – Manage and modify OTA listings for hotels Partner Support.
- Policy Support – Educate and resolve any inquiries on policy positions with respect to guests, inventory and partners.
- Reconciliation Support – Assistance in understanding Reconciliation statements and waivers & dispute management.
- HMS support – Communication on new features, assistance with existing features and troubleshooting exceptions.
- Resolve pricing & inventory queries with the support of the revenue team
- Support the self-check in properties with chat and calls
UK Shift
Experience Range- 2 years
Budget - 5 LPA
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