Customer Support Associate

1 week ago

India Murf AI Full time

Company Introduction

At , we're simplifying multimedia creation by harnessing the power of artificial intelligence. Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. With a global reach spanning 150+ countries and over 4 million registered users, has experienced an impressive 6X revenue growth in the last 18 months. Murf Studio, our versatile tool, offers 120+ voices in 20+ languages, providing users unparalleled creative possibilities. With a new dubbing product about to hit the market, the timing couldn't be better

Murf is looking for a relationship-focused, data-oriented individual who wants to build their career in Customer Support. In this role you will be responsible for identifying potential customers and on-boarding them on the Murf platform and managing customer relationships through their entire life cycle. We're looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider Customer Support team on community initiatives to drive forward our CS Team. You'll also be joining a rapid-growth company, with endless opportunities to accelerate your career

The core working hours will be one of the following slots - 8:00 am to 4:00 pm IST or 2:00 pm to 10:00 pm IST.

Responsibilities:

  • End-to-end customer management through email and live chat support
  • Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.
  • Conducting market research and identifying potential clients.
  • Cultivating strong relationships with new clients, while maintaining existing client relationships.
  • Maintain Customer Support documentation and build a repository of common customer queries.
  • Ensure a seamless onboarding of customers with training and handholding
  • Conduct customer feedback interviews to come up with meaningful features for Murf.
  • Manage key metrics that feed into team based goals around retention, growth, and customer satisfaction.
  • Build out an active community platform for Murf customers
  • Execute Murf training sessions and webinars through online demonstrations for the Murf customer community.
  • Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication
  • Work with the technical support team to ensure alignment and provide a cohesive experience

Qualifications:

  • Impeccable written and oral communication skills; you'll be talking to our customers, after all
  • Minimum of 2 years of work experience in customer support, account management and/or sales role
  • You are naturally curious and always seeking to understand the 'why' to the problems you are solving for your customers
  • Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
  • Good analytical skills; you leverage data in all of your decision making
  • Highly organised; your calendar reminders have calendar reminders
  • Ability to work independently and within a team
  • Bachelor's degree required

Extra Awesome

  • Experience in SaaS is a huge plus
  • Experience with BI tools, SalesForce, Excel, and Powerpoint

Why

Murf AI is revolutionising creative workflows for businesses through the utilization of our cutting-edge AI technology. Recognized as one of the Fastest Growing Products globally in 2024 at G2 Best Software Awards 2024 and a consistent Leader and Momentum Leader on G2 in 2022 and 2023, we empower L&D and creative teams to evolve into dynamic creative powerhouses. With a focus on cutting-edge research and innovation, a positive work culture, and real impact in the AI-driven space, is one of the fastest-growing companies in the AI voice space. Join us at this pivotal moment, where your ideas matter, and your leadership can leave a lasting impact. If you're ready for a challenge and have the vision to lead from the front, is where your journey into the next chapter of AI innovation begins.

  • Customer Support Associate

    2 months ago

    India OnProcess Full time

    **Vacancy Name** - Customer Support Associate **Vacancy No** - VN866 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital...

  • Customer Support Associate

    1 week ago

    India OnProcess Full time

    Vacancy Name Customer Support AssociateVacancy No VN866Employment Type Full TimeLocation Country IndiaAbout OnProcess We're on a bit of a mission at OnProcess. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a gamechanger and a new approach...

  • Customer Support Associate

    1 week ago

    India We Hire Full time

    hiring customer support associate rotati0onal shift 6 pm - 2am(us) pick and drop only one side (after 9:30) voice process international 23k in hand travell allowance 1750 if used company trans solving queries delivery and all

  • Customer Support Associate

    2 months ago

    india We Hire Full time

    hiring customer support associate rotati0onal shift 6 pm - 2am(us) pick and drop only one side (after 9:30) voice process  international 23k in hand travell allowance 1750 if used company trans solving queries delivery and all

  • Customer Support Associate

    3 weeks ago

    india We Hire Full time

    hiring customer support associate rotati0onal shift 6 pm - 2am(us) pick and drop only one side (after 9:30) voice process  international 23k in hand travell allowance 1750 if used company trans solving queries delivery and all

  • Customer Support Executive

    3 days ago

    India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • Customer Support Associate

    3 weeks ago

    india Awign Expert Full time

    Job Description The Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...

  • Associate, Customer Service

    3 weeks ago

    India OnProcess Full time

    **Vacancy Name** - Associate, Customer Service **Vacancy No** - VN882 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital...

  • Associate Engineer

    1 day ago

    india Carrier Full time

    Country: IndiaLocation: Capital Cyberscape, 2nd Floor, Ullahwas, Sector 59, Gurugram, Haryana 122102Role : Associate Engineer (Customer Support)    Location: Gurgaon Full/ Part-time: Full Time. Build a career with confidence: Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions...

  • Associate, Customer Service

    1 week ago

    India OnProcess Full time

    Vacancy Name Associate, Customer ServiceVacancy No VN882Employment Type Full TimeLocation Country IndiaAbout OnProcess We're on a bit of a mission at OnProcess. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a gamechanger and a new approach...

  • Sr. Associate – Customer Support

    1 week ago

    India TrusTrace Full time

    Our mission is to empower companies with the data to know, prove and improve the impact of their value chains. Why is this important to us? Because we envision a future where all value chains are traceable, circular and fair. Sr. Associate – Customer Support Years of Experience: 2 – 4 years Work Location: Coimbatore Your responsibilities Establishing...

  • Customer Support Associate

    1 week ago

    India Contlo Full time

    Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS,...

  • Customer Support Associate

    2 weeks ago

    india Contlo Full time

    Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS,...

  • Customer Support Associate

    2 weeks ago

    India Contlo Full time

    Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS,...

  • Customer Support Associate

    4 weeks ago

    india Murf AI Full time

    Company Introduction At Murf.ai , we're simplifying multimedia creation by harnessing the power of artificial intelligence. Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. With a global reach spanning 150+ countries and over 4 million registered users, Murf.ai has experienced an impressive...

  • Customer Success Associate

    3 weeks ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...

  • Customer Service Associate

    3 weeks ago

    India OnProcess Full time

    **Vacancy Name** - Customer Service Associate **Vacancy No** - VN934 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity,...

  • Customer Success Associate

    4 days ago

    india Freelance Full time

    Company Description Kroolo is reshaping the way people work with a fully integrated Productivity Platform coupled with cutting-edge AI. We believe in making productivity fast, smart, and beautifully simple. Kroolo is not just a platform; it's a dynamic workspace engineered to bring together all essential tools in one centralized workspace - no more jumping...

  • Customer Success Associate

    5 days ago

    India Freelance Full time

    Company DescriptionKroolo is reshaping the way people work with a fully integrated Productivity Platform coupled with cutting-edge AI. We believe in making productivity fast, smart, and beautifully simple.Kroolo is not just a platform; it's a dynamic workspace engineered to bring together all essential tools in one centralized workspace - no more jumping...

  • Customer Success Associate

    1 week ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth.In combination with: Ability to act as a consultant, advisor, and...