Change Manager
2 weeks ago
Responsibilities
: Collaborate with Operational Readiness Leadership to design and implement best practice methodologies & frameworks that ensure the successful launch and adoption of strategic initiatives Lead, plan and manage operational readiness using structured change management methodologies; Lead the assessment and understand impact of initiatives on Fan Care Player Experience and ROI Create, maintain and communicate operational readiness calendars, strategies and plans; ensure clear coordination, direction, and control in handoffs in Operating Model, Build, Test, and implementation lifecycle Map and analyze stakeholders to develop & deliver clear stakeholder communication and engagement plans; Identify skills and knowledge gaps, as well as solutions to bridge those gaps; Evaluate & communicate operational readiness, risks and mitigation plans Work with external teams to define and deliver Fan Care requirements; Oversee lessons learned across stakeholder base to determine the success of operational readiness activities, ensuring that changes implemented align with strategic objectives Provide tailored reports and insights across the readiness lifecycle Set and achieve challenging goals and develop, influence, and manage great partnerships across the business to deliver goals, remove barriers, and deliver impactful outcomes on time Coach, guide, and support Operational Readiness team members to strengthen skills in Lean/CI and Six Sigma including root cause analysis, data analysis, data storytelling, presentation skills, effective communication, program management, stakeholder management etc... Promote the operational readiness team, Player Experience, and Voice of Player culture, raising awareness and understanding of the value of Operational Readiness to create great Player ExperiencesSkills & Experience:
5+ years experience in an operational readiness/change or project management role; Excellent knowledge and experience of Fan Care Operations, change management principles, methodologies, and tools; Lean Six Sigma expertise to Green Belt or Black Level, with a commitment to professional and customer service excellence Critical thinker with great research skills, including the ability to interpret complex data and then translate that data into actionable insights in a clear, concise, and cohesive way Exceptional leadership, communication and relationship-building skills; ability to negotiate, deal with conflict, and influence people to get things done Innovate problem-solver with a proven ability to prioritise and manage conflicting demands, owning and driving projects to successful completionAbout Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We're looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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