Incident Management and Change management Walk-In on 15 May'24

2 weeks ago

Hyderabad, Telangana, India Infosys BPM Full time

Job description

TECHNOLOGY WALK-IN DRIVE FOR " Incident Management and Change management" SKILL ON 15th ,17th .22nd May 2024 at Hyderabad

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 15th ,17th .22nd May 2024 at Hyderabad

Interview Information:

  • Interview Date: 15th ,17th .22nd May 2024
  • Interview Time: 10:00 AM till 01:00 PM

Interview Venue -

  • Infosys BPM Limited, 10th Floor, Survey No: 130, Mantri Cosmos B Tower SEZ, Unit, 131, ISB Rd, Financial District, Gachibowli, Nanakramguda, Hyderabad, Telangana

Please use below link to apply and register your application.

Documents to Carry:

  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask**.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Job Description::

SKILL SET : Incident Management and Change management

QUALIFICATION: BE/B.TECH Graduates only

IMPORTANT NOTE :: For all the skillsets (2+ Years) of project experience is mandatory

(Excluding Bench & Training & Internships).

Roles & Responsibilities:

  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Documenting and maintaining the Change Management policy, processes and standards.
  • • Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.
  • • Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
  • • Manage, review, amend and close Requests for Change
  • • Develop, implement and maintain IT Change Management policies and procedures and ensure that the entire organization complies with the procedures.
  • • Develop and present Change Management reports as required.
  • • Establish, document, implement, manage and monitor the Release Management policies and processes.
  • • Develop & implement Release Management procedures.
  • • Plan and organize a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.
  • • Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.
  • • Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.
  • • Communicate and manage expectations during the planning and rollout of new Releases.
  • •
  • • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.

Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is a traveled must for Security Clearance.

NOTE: No Candidate parking facility is available at JP Nagar recruitment center location.

Regards,

Infosys BPM Recruitment team.

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