Systems Administrator

2 weeks ago


Mumbai, Maharashtra, India WebMD Health Corp Full time
Position at WebMD Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories
:

Health, Automotive, Legal, and Home/Travel.

The company's award- winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients.

Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek.

WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications.

The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites.

WebMD, Medscape, CME Circle, Medpulse, eMedicine, MedicineNet, , and RxList are among the trademarks of WebMD Health Corp. or its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

For Company details, visit our website
:

/

Education

:

. Computer Science/IT degree (or any other engineering discipline)Experience

:
2-4 yearsWork timings

:
12 PM to 9 pm IST

Position RequirementsExperience in

end-user systems support and maintenance of server/storage/networkExperience in

Gsuite, network and PC operating systems, including Active Directory, Windows 10, and VPN (preferably with FortiToken security key)Knowledge or experience on

Windows 10/11 , Mac OS, AD/DNS/DHCP troubleshooting, AMC with third party vendor for hardwares and UPSKnowledge in Zendesk ticketing system, Bitlocker and File Vault recovery management will be an added advantageExperience in collaboration tools such as

Google Workspace, RingCentral, or Microsoft Office 365Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops will be good to have

  • Knowledge of applicable data privacy practices and lawsExperience in computer imaging/management tools and management systemsCertifications in VMware, CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are good to have
Ability to plan, organize and document complex system maintenance activities and to configure systems to be consistent with institutional policies/proceduresAbility to communicate technical/complex information both verbally and in writingPerform multiple tasks concurrently and respond to emergency situations effectivelyExcellent communication and interpersonal skillsAbility to present ideas in user-friendly languageHighly self-motivated and directed with keen attention to detailProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong customer service orientationRole & Responsibilities:
Providing technical support to corporate users to support their front-end devices and maintain user's satisfaction with their IT working environment (local and remote)Maintain the front-end IT infrastructure (Desktop/Laptops, Printers, Should have Laptop/Desktop Troubleshooting skills and ensure their reliabilityFollow and further develop standard helpdesk operating procedures, leads problem-solving efforts often involving both onsite and offshore usersEstablish a strong relationship with the business stakeholders, Senior Desktop Lead, and the Office Manager

  • Assist with process improvements for the Corporate IT User Support OperationsConduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rightsSupport remote users through a variety of connectivity options like TeamViewer, AnyDesk etc.
Responsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systemsConfigure End User equipmentAdminister IT equipment, hardware, and software upgrades/refresh
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