![CapTalent HR](https://media.trabajo.org/img/noimg.jpg)
Customer Support Manager
7 days ago
Role & responsibilities
Job Description: The Call Centre Manager for a FinTech company will oversee the daily operations of the call center, ensuring that customer service representatives provide exceptional support to customers using the company's financial technology products and services. This role involves managing staff, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction within the FinTech environment.
Key Responsibilities:
- Manage the Customer Service Inbound/Outbound Calling Team leader and team members (on-roll and outsourced).
- Establish and enforce TAT standards for responses and resolutions, ensuring quick and efficient customer service.
- Ensure resolution TATs are achieved.
- Create and manage work schedules to ensure sufficient coverage.
- Monitor and evaluate team and individual performance, providing feedback, coaching, and disciplinary action as necessary.
- Foster a positive work environment and motivate the team through recognition programs and
incentives.
- Oversee and support team leads, providing them with guidance and resources to manage their teams effectively.
- Assign targets and key performance indicators (KPIs) to team leads to ensure alignment with overall business objectives.
- Enable coordination with internal stake holders for timely resolutions.
Perks and benefits
Salary : Upto 40k
Interested candidates can apply to
Regards,
HR Manager
-
Customer Support Executive
3 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
4 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
3 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
3 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
1 week ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Manager @ Chennai
7 days ago
Chennai, Tamil Nadu, India CapTalent HR Full timeRole & responsibilitiesJob Description: The Call Centre Manager for a FinTech company will oversee the daily operations of the call center, ensuring that customer service representatives provide exceptional support to customers using the company's financial technology products and services. This role involves managing staff, monitoring performance, and...
-
Customer Support Manager @ Chennai
7 days ago
Chennai, Tamil Nadu, India CapTalent HR Full timeJob DescriptionCall Center Manager at a FinTech CompanyThe Call Centre Manager will oversee the daily operations of the call center, ensuring exceptional support to customers using financial technology products and services. This role involves managing staff, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction...
-
Customer Support
1 week ago
Chennai, Tamil Nadu, India PreludeSys Full timeJob Title: Trainee - Customer Support (Night Shift)Key Responsibilities:Responding to customer inquiries and resolving issues promptly and professionally.Providing information, guidance, and assistance to customers in a courteous manner. Logging and managing customer interactions accurately in our systems.Collaborating with team members to meet and exceed...
-
Customer Support
1 week ago
Chennai, Tamil Nadu, India PreludeSys Full timeJob Title: Trainee - Customer Support (Night Shift) Key Responsibilities: •Responding to customer inquiries and resolving issues promptly and professionally. •Providing information, guidance, and assistance to customers in a courteous manner. • Logging and managing customer interactions accurately in our systems. •Collaborating with team...
-
Customer Support
1 week ago
Chennai, Tamil Nadu, India Lateshipment Full timeWhat You'll Do: Technical Troubleshooting: Diagnose and troubleshoot technical issues reported by customers, including software bugs, performance problems, and compatibility errors. Collaborate with the development and QA teams to resolve complex technical issues. Product Knowledge: Develop a deep understanding of our SAAS product and its features to...
-
Customer Support
7 days ago
Chennai, Tamil Nadu, India Smart Moves Full timeMust haveMin 3 year experience in Support as a mandate.Good communication skills, they will be interacting with some of the big lenders/corporates across India.Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA.It will be a 6 days working week with Sunday being a common WO and coverage...
-
Manager- Impex- Customer Support
1 week ago
Chennai, Tamil Nadu, India Philips Full timeJOB DESCRIPTION Job Title Manager- Impex- Customer Support Job Description Job title: Manager- Impex- Customer Support Your role: Responsible for Day-to-Day operation of Import and Export activities Manage the movement of products/equipment/materials in and/or out of the country in accordance with organizational policy and procedure, and to...
-
Customer Support
7 days ago
Chennai, Tamil Nadu, India Hariharan Logistics Full timeRequired hands on skill in Import, Clearance and freight forwardingTo communicate regularly with the Key customers to understand their requirements in terms of Service and Communication.To visit all the Key customers regularly to build and maintain good Rapport with the key customers.To understand on their business dynamics and seek for extending business...
-
Customer Support
7 days ago
Chennai, Tamil Nadu, India Covenant Consultant Full timeOur Bank is seeking dedicated and customer-oriented individuals to join our Inbound Customer Support team at our Nungambakkam branch in Chennai. As a Customer Support Representative, you will be the first point of contact for our valued customers, providing excellent service and assistance with their banking inquiries.Responsibilities: Answer customer...
-
Customer Support
7 days ago
Chennai, Tamil Nadu, India Nityo Infotech Full timeChennai , Customer , Customer Support , Description , Job , Level , Location , Max , VoiceExperience Required0 - 6 YearsIndustry TypeITEmployment TypePermanentLocationIndia
-
Customer Support
3 weeks ago
Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full timeApply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on
-
Customer Support
2 months ago
Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full timeApply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on
-
Customer Support
1 week ago
Chennai, Tamil Nadu, India Nityo Infotech Full timeChennai , Customer , Customer Support , Description , Job , Level , Location , Max , Voice Experience Required 0 - 6 Years Industry Type IT Employment Type Permanent Location India
-
Customer Support
1 week ago
Chennai, Tamil Nadu, India Orbit Innovation Full timeJob Title:Customer Support Responsibilities: Listen to customers' concerns, issues and questions Resolve customers' concerns and answer customers' questions to your best ability Maintain a positive attitude and calmly respond to customers' complaints Primary skill: Good communicative skill Fluent English speaking and writing. Internship duration:6...
-
Tax Analyst
1 week ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Title: Tax AnalystWe are seeking a detail-oriented and proactive Tax Analyst to join our team and assist our Taxation Manager. If you have a passion for tax management and are looking to grow your career in a dynamic and supportive environment, this is the opportunity for you.Key Responsibilities: Assist the Taxation Manager in leading and mentoring the...