Global L&d Coordinator

1 week ago

Delhi, Delhi, India Boston Consulting Group Full time

WHAT YOU'LL DO:


We are seeking a highly organized and proactive individual to join our team as a Global L&D Faculty Coordinator based in Delhi.

This role will be critical in supporting our Global L&D programs and journeys, focusing on faculty management, and working closely with the remote client in Europe.

This role demands a high level of independence, a proactive approach to task completion, and a curious mindset.

What you'll do:

  • Develop and maintain a pool of skilled and diverse internal and external facilitators for Global L&D programs and journeys. Ensure facilitators are effectively staffed on different sessions based on their expertise and availability.
  • Monitor participant feedback, share it with facilitators, and take appropriate actions as required.
  • Observe and participate in training sessions to identify training needs and coordinate upskilling activities for facilitators.
  • Host and produce virtual live sessions, engage with learners and trainers, and manage virtual meeting needs and support learner needs.
  • Build and maintain strong relationships with team members, journey teams, senior stakeholders within the organization, and external vendors.
  • Maintain accurate records and documentation related to faculty management, participant feedback, and program logistics.
  • Seek continuous improvement of the faculty processes.
  • Supporting the Global L&D Operations team on broader operations activities, having the flex to cover other L&D operational tasks depending on workload and need across the team.
  • Collaborate with the local line manager in Delhi to ensure alignment with regional operations and logistics.

YOU'RE GOOD AT:


Processing information quickly and accurately with a high attention to detail and double-checking own work.- Demonstrating an excellent customer focus, being responsive to queries consistently, and with a sense of urgency.- Handling multiple priorities and meeting deadlines thanks to strong organizational and project management skills.- Working cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks.- Developing effective working relationships with BCG staff across all levels of seniority.

Excellent written and oral communication skills in English.- Dealing effectively with change and a constantly evolving context.- Utilizing PowerPoint and Excel to create visually appealing and data-driven reports, presentations, and other materials.- Respecting all BCG information as personal and confidential.


YOU BRING (EXPERIENCE & QUALIFICATIONS):

  • A bachelor's degree or equivalent.
  • Experience working within a fastpaced, challenging organization, preferably in professional services.
  • Demonstrated ability to work independently and take ownership of responsibilities.
  • Proven confidence working in a virtual setting and managing virtual meeting tools.
  • Exceptional written and verbal communication skills, with the ability to convey information clearly and effectively.
  • Strong problemsolving skills and a proactive approach to identifying and addressing issues.
  • Comfortable working in a global environment with virtual contacts and collaborating across different time zones.
  • Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel. Familiarity with learning management systems (e.g., SABA) and Tableau is a plus. Displays curiosity and creativity to improve ways of working.

YOU'LL WORK WITH:

A passionate and dedicated Learning & Development team currently spread across North America, Europe, and India.

As a complex matrix-structured organization, you will also work with L&D teams in local systems across regions and with counterparts in our Global L&D teams.

Establishing strong relationships across our people functions and beyond is essential to successfully learn, educate, and influence others.

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