Customer Service Manager

2 weeks ago


Bengaluru, Karnataka, India Integrated Personnel Services Limited Full time
Role - Customer service - TL/ManagerLocation - BangaloreExp YearsIndustry - Media

I. JOB SUMMARY

Overall accountability of teams' and process performanceEnsuring business metrics/KPIs are met as per SOWEvaluating business requirements and lead performance improvement initiativesTraining and competency development of the teamAnalyze performance indicators and encourage governance & awarenessCoordination with interconnected departments on necessary issuesSOW / Contract management

II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Provide feedback, coaching, and improvement plans to team.
Drive & implement operational excellence.
Manage escalations where appropriate.
Establish governance as per SOW requirement.
Responsible for metric/ team/ client management and business performance & analysisPeriodical reports in appropriate formats as requested by stakeholders

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