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application support engineer
1 week ago
Project Role : Application SupportEngineer
Project Role Description :Act as software detectives provide a dynamic service identifyingand solving issues within multiple components of critical businesssystems.
Must have skills :Workplace Solutions
Good to haveskills : Program Project Management
Minimum 3 year(s) ofexperience is required
Educational Qualification : BEBTech
Summary:
As anApplication Support Engineer you will be responsible foridentifying and solving issues within multiple components ofcritical business systems. Your typical day will involve providingdynamic service and acting as a software detective to ensure smoothfunctioning of the systems.
Roles &Responsibilities:
Provide technical support to resolveissues within multiple components of critical businesssystems.
Collaborate with crossfunctional teams toidentify and troubleshoot issues ensuring timelyresolution.
Develop and maintain technical documentationincluding standard operating procedures and knowledge basearticles.
Participate in incident management and problemmanagement processes ensuring adherence to service level agreementsand operational level agreements.
Professional & Technical Skills:
Must To HaveSkills: Proficiency in Workplace Solutions.
Good To HaveSkills: Experience in Program Project Management.
Strongunderstanding of application support and troubleshootingmethodologies.
Experience in incident management andproblem management processes.
Knowledge of ITILframework and best practices.
Excellent communicationand interpersonal skills.
AdditionalInformation:
The candidate should have a minimum of 3years of experience in Workplace Solutions.
The idealcandidate will possess a strong educational background in computerscience or a related field along with a proven track record ofdelivering impactful solutions.
This position is basedat our Indore office.
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