Regional Service Manager

13 hours ago


Kottayam, India Getinge Full time

Job Overview

  • Handle service-related activities in the region.
  • Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.


Job Responsibilities and Essential Duties:

  • Communicate with Team Members on daily basis regarding their requirements.
  • Discussion on Service calls with FSE/SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part Movement
  • Coordination with back-office Team for fulfilling FSE / SP's requirement.
  • Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis)
  • Contract & Payment follow up with FSE, SP & Customers
  • To Attend Negotiation Meeting with customer
  • Customer visit within region to address customer Queries & Contract /Spare Parts Negotiation
  • To Arrange FSE / SP with sales Team for presale discussion /Site Inspection
  • To Arrange FSE / SP for Project work as & when required
  • To Arrange FSE /SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment.
  • Printouts and copies of this document must be checked for validity and correctness before use
  • Template SSU-SOP-01007-C rev1
  • FSEs Expense & Attendance Approval
  • Forwarding Sales Lead to the sales Team
  • Surprise visit on Field to check whether FSEs are using appropriate Safety gears while working on Equipment.
  • FSE/SP Review on following Parameter on Monthly basis:

1) Contract Penetration

2) Outstanding Collection

3) PM Completion Status

4) FSCA Completion Status

5) Recertification Status

6) Tools Calibration Status

7) Consumable Promotion

8) Customer Feedback Collection Status

9) Returnable Warehouse Clearance

10) Credit Note Status

11) Service Call Logging

12) Correct Logging of Working / Admin hrs in Oxando

13) Availability of safety gears with FSE

  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.


Minimum Requirements

  • Graduate with relevant technical background
  • Preferred diploma or Degree in any engineering stream
  • Minimum 7 years of work experience on medical equipment
  • Knowledge of MS Office


Required Knowledge, Skills, and Abilities

  • Customer relationship management
  • Interpersonal skills
  • Ready for travel in the region
  • Ability to motivate and influence people. Strong impact and presence
  • Supervision/Management of Others
  • Managing the team

  • Regional Manager

    1 week ago


    Kottayam, Kerala, India Green Safe Multi State Agriculture Cooperative society Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    To Build Team in the regionOpen new business locations in Kottayam regionTo Manager TeamProvide training to TeamControl attritionBusiness developmentConduct Reward and Recognition programsJob Types: Full-time, PermanentPay: ₹50, ₹65,000.00 per monthBenefits:Cell phone reimbursementInternet reimbursementPaid sick timeProvident FundAbility to...


  • Kottayam, KL, IN Green Safe Multi State Agriculture Cooperative society Ltd Full time

    To Build Team in the region Open new business locations in Kottayam region To Manager Team Provide training to Team Control attrition Business development Conduct Reward and Recognition programs Job Types Full-time Permanent Pay 50 000 00 - 65 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Paid...


  • Kottayam, Kerala, India Bajaj Finserv Lending Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd.Culture Anchor:Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with...


  • Kottayam, Kerala, India CMA CGM Full time

    Role Summary:The Regional Business Process Manager will lead initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies across the region. This role will be instrumental in driving continuous improvement through effective deployment of technology, establishing a high- performance agency network, and...


  • Kottayam, Kerala, India Cyrix Healthcare Full time

    India LOCATION Kottayam Kerala Kasaragod Kerala WORK LOCATION TYPE On-site DATE POSTED 2025-07-18 CATEGORY Engineer Job Summary We are seekinga self-driven and customer-oriented Service Sales Executive to promote and sell after-sales services for biomedical equipment and solutions The ideal candidate will be responsible for...

  • Service Technician

    2 weeks ago


    Kottayam, India Kairali Ford Full time

    Company Description Kerala Cars Pvt. Ltd. (Kairali Ford) is a proud member of the esteemed INDEL Group and serves as the authorized dealer for Ford Cars in Kerala, covering regions from Trichur to Trivandrum. Renowned for excellence, Kairali Ford has been honored with the prestigious international 'QUALITY CARE' Award by Ford India for its outstanding...


  • Kottayam, Kerala, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 12,00,000

    Program Coordinator RoleEmeritus is committed to making high-quality education accessible and affordable worldwide by collaborating with top-tier universities.The Program Coordinator will support learners globally, ensuring smooth delivery of our LATAM region programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills,...


  • Kottayam, India Cyrix Healthcare Full time

    India LOCATION Kottayam, Kerala Kasaragod, Kerala- WORK LOCATION TYPE On-site- DATE POSTED - CATEGORY Engineer Job Summary: We are seekinga self-driven and customer-oriented Service Sales Executive to promote and sell after-sales services for biomedical equipment and solutions. The ideal candidate will be responsible for achieving service sales targets,...


  • Ernakulam, Kottayam, India Baroda Global Shared Service Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilities: This is a full-time on-site role for a Area Sales Manager - Home Loan at Baroda Global Shared Services Ltd. The Team Leader will be responsible for accurately planning & forecasting the business from different sourcing channels, successful execution of the strategies is required to achieve financial targets on day-to-day basis....

  • Commercial Manager

    4 weeks ago


    Kottayam, Kerala, India Cipla Full time

    Job purpose:Managing existing partners and products, and selection of new partners in allocated countries to increase market penetration in those regions, and hence achieve sales targets, in line with organization-wide goalsKey Accountabilities:1.Collaborate with existing partners and acquire new partners for end to end sales cycles to achieve revenue target...