Hi-Tech Client Engagement Manager

12 hours ago


Hyderabad, India Tech Mahindra Full time

Tech Mahindra is seeking an Account Manager - Hi-Tech/Hyper-scalers Vertical. He/She will be responsible for all client interfaces within the assigned account scope. He/She works together with their manager (IBG/IBU Heads) to build an account plan and is responsible for client management based on the account plan.Responsibilities/KRAs (but not limited to): - Lead the named account penetration strategy, business development efforts and solution initiatives. - Implementing best practices for positive customer engagement & long-term relationships. - Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client. - Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. - Leverage (any) past relationships and references in named accounts helping in qualified lead generation. - Take a consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities. - Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams. - Ensure all customer touch points are handled as planned-onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedback, etc. - Handle any customer escalations from initiation through resolution.Qualifications:BA/BS/Master’s degree Finance, Business Administration or other degrees withrelevant sales background.Required Skills: - Must have good customer focus and communication skills. - Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients. - 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements. - Good knowledge in Hi-Tech/ISV/Hyper-scalers domain. - Previous experience in client relationship management, in IT consulting. - Experience of growing small engagements into large long-term relationships. - Good knowledge of the latest technologies. - Exhibit strong business insight, show executive presence and outstanding judgment. - Entrepreneurial spirit, ‘get-the-job-done’ attitude, professionalism and team-player.


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