Fraud & Claims Operations Associate Manager
3 weeks ago
Wells Fargo is seeking a Fraud & Claims Operations Associate Manager.
In this role, you will:
- Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
- Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
- Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
- Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
- Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
- Manage allocation of people and financial resources for Fraud and Claims Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years Leadership experience
- Experience in Financial Services, Fraud, Investigations.
- Leadership experience is required.
18 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
-
Fraud & Claims Operations Associate Manager
4 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Fraud & Claims Operations Associate Manager.In this role, you will:Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claimsIdentify opportunities for process improvement and risk...
-
Fraud & Claims Operations Associate Manager
3 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Fraud & Claims Operations Associate Manager.In this role, you will:Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claimsIdentify opportunities for process improvement and risk...
-
Associate Fraud
4 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Associate Fraud & claims Operations RepresentativeIn this role, you will:Support and capture all pertinent information from customers about their claimsConduct research and provide updates on status of new and existing claimsIdentify opportunities to improve customer experience after thorough research of complex...
-
Associate Fraud
4 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.In this role, you will:Support and capture all pertinent information from customers about their claimsConduct research and provide updates on status of new and existing claimsIdentify opportunities to improve customer experience after thorough research of complex...
-
Lead Fraud
4 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Lead Fraud & Claims Operations Representative.In this role, you will:Support performance and overall effectiveness of team as well as cross-group operational tasksProactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operationsPerform...
-
Senior Fraud Operations Manager
2 days ago
Chennai, Tamil Nadu, India Citigroup Full timeJob Description:Fraud Operations Senior Supervisor Role at CitigroupThe Fraud Operations Senior Supervisor is responsible for leading a team of Fraud Agents and ensuring they consistently meet performance metrics while providing effective customer service. The role involves managing department projects, processes, monitoring, and analyzing changes in fraud...
-
Claims Resolution Manager
7 days ago
Chennai, Tamil Nadu, India Athena Health Full timeAt Athena Health, we're committed to creating a healthier future for individuals, families, and communities nationwide.We're seeking a skilled Claims Resolution Manager to join our Operations team. This critical role will focus on resolving complex claims and tasks associated with US healthcare Revenue Cycle Management (RCM).Responsibilities and...
-
Manager, Fraud Risk Management
1 week ago
Chennai, Tamil Nadu, India Standard Chartered Full timeThe Role ResponsibilitiesJob Role Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities Manage fraud risk assisting businesses with...
-
Fraud Ops Manager
3 days ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team The overall objective of this role is to manage fraud...
-
Fraud Operations Sr Supervisor
4 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Fraud Operations Sr Supervisor provides operational service leadership and direction to a medium sized team Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services May contribute to the development of new techniques and procedures within area of expertise Strong communication and diplomacy skills are...
-
Fraud Operations Sr Supervisor
3 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Fraud Operations Sr Supervisor provides operational/service leadership and direction to a medium sized team). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques and procedures within area of expertise. Strong communication and diplomacy skills are...
-
Fraud Operations Sr Supervisor
3 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Fraud Operations Sr Supervisor provides operational/service leadership and direction to a medium sized team). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques and procedures within area of expertise. Strong communication and diplomacy skills are...
-
AVP - Fraud Operations
3 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Ops. Sup. Manager is responsible for providing leadership to a team involved in performing Fraud Investigations / Recoveries for Credit Card / Retail Bank and related functions for U.S. Personal Banking products & allied Services. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include...
-
HC & Insurance Operations Associate
4 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeJob Description Positions General Duties and Tasks:Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goalsReview medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and...
-
Fraud Management Specialist Leader
2 days ago
Chennai, Tamil Nadu, India Citigroup Full timeAbout the Job: As a Fraud Management Specialist Leader, you will play a critical role in minimizing the impact of fraud within our organization. You will be responsible for developing and implementing fraud management policies, processes, and procedures, as well as leading a team of fraud analysts to achieve these goals.Key Responsibilities:Manage a team of...
-
HC & Insurance Operations Associate
4 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeJob Description Positions General Duties and Tasks:Process Insurance Claims timely and qualitativelyMeet & Exceed Production, Productivity and Quality goalsReview medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and...
-
Anti-Fraud Strategy Director
2 days ago
Chennai, Tamil Nadu, India Citigroup Full timeJob Title: Fraud Operations Senior SupervisorJob Summary:This role is responsible for leading a team of Fraud Agents and ensuring they consistently meet performance metrics. The successful candidate will have experience in a similar role, excellent leadership and communication skills, and the ability to analyze complex data to drive business outcomes.About...
-
Fraud Analyst
4 weeks ago
Chennai, Tamil Nadu, India Barclays Full timePut yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do wexc3xa2xc2x80xc2x99re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital...
-
Fraud Prevention Team Lead
2 days ago
Chennai, Tamil Nadu, India Citigroup Full timeJob Overview:Fraud Operations Senior Supervisor - A Key Role in Preventing Financial LossesThe Fraud Operations Senior Supervisor plays a crucial part in preventing financial losses for Citigroup by leading a team of skilled Fraud Agents. This role requires strong leadership skills, analytical abilities, and excellent communication skills. If you have...
-
Fraud Ops Specialist
3 weeks ago
Chennai, Tamil Nadu, India Citigroup Full timeThe Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.**Responsibilities:**+ Perform...