Fraud Ops Manager

3 weeks ago


Chennai, Tamil Nadu, India Citigroup Full time

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk reward balanace methodology Responsibilities Manage a team the budget and planning Analyze fraud trends conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns Manage department projects processes including data sampling modeling design modeling development validation and implementation Lead modeling and analytical projects through completion Evaluate subordinates performance and make recommendations for pay increases hiring terminations and other personnel actions Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues Ensure delivery of end results and contribute to the formulation of procedures Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications 5-8 years of experience in a related role Experience in applying and developing advanced statistical models Demonstrated ability to filter prioritize and validate potentially complex and dynamic material from multiple sources Ability to persuade and influence others and negotiate with third parties Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education Bachelors degree University degree or equivalent experience Job Family Group Operations - ServicesJob Family Fraud OperationsTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View the poster View the View the View the Citigroup


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