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Senior Fraud Operations Manager

3 weeks ago

Chennai, Tamil Nadu, India Citigroup Full time
Job Description:
Fraud Operations Senior Supervisor Role at Citigroup

The Fraud Operations Senior Supervisor is responsible for leading a team of Fraud Agents and ensuring they consistently meet performance metrics while providing effective customer service. The role involves managing department projects, processes, monitoring, and analyzing changes in fraud trends and call volumes. Strong communication and diplomacy skills are required to persuade and influence others.

About the Role:
- Lead and develop a medium-sized team of Fraud Agents
- Manage department projects, processes, and monitor fraud trends
- Analyze data to make evaluative judgments and resolve issues
- Directly impact the area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures

Responsibilities:
- Lead a team of Fraud Agents and ensure they consistently meet performance metrics
- Develop and execute realistic action steps and timelines for the team
- Drive organizational change through innovation and process improvement
- Achieve team performance excellence to ensure high quality and high-volume productivity

Requirements:
- 2-5 years of relevant experience in a Fraud Operations or Leadership role
- Proficient project and performance management skills
- Effective written and verbal communication
- Influencing and relationship management skills

About Us:
Citigroup is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.