Customer Support Team Lead

1 week ago

Vellore, India Shyaway Full time

Designation: Team Leader - Customer CareExperience: Minimum of 5 years of proven experience in a customer service positionJob Location: Vanagaram, ChennaiQualification Bachelor degree in business administration or relevant fieldResponsibilities:We are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Team Lead - Customer Service responsibilities include:Improving customer service experience, create engaged customers and facilitate organic growthTaking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that missionResponsibilitiesDevelop service procedures, policies and standardsSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Keep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment wherethey can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesRequirements and skillsProven working experience as a Team Lead/SME/Sr Customer care ExecutiveExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in English & HindiWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationAudits customer service procedures and trends and determines system improvements.Enforces company policies and procedures.Determines customer service requirements by maintaining contact with customers andvisiting operational environments.Updates job knowledge by participating in educational opportunities, maintaining personalnetworks, and participating in professional organizations.Education and SkillsBachelor degree in business administration or relevant field.A minimum of 5 years of proven experience in a customer service position.Proficiency in Microsoft Office and customer service software.Outstanding written and verbal communication skills.Good understanding of management practices and techniques.Excellent leadership and interpersonal skills.Mandatory – Hindi Speaking

  • Customer Support Excellence Lead

    5 days ago

    vellore, India beBeeCustomerService Full time

    Unlock Exceptional Customer Service OpportunitiesAs a key player in our customer support team, you will be responsible for delivering top-notch assistance to clients via various communication channels.Respond promptly to client inquiries with well-researched answers that meet their needs.Maintain accurate records of interactions within our CRM system to...

  • Customer Support Associate

    4 weeks ago

    Vellore, India Zolo Full time

    Job Title: Customer Support (Voice Process)Business Unit: Customer Experience Team (Central Support)Designation: Associate- Customer SupportLocation: HSR layout, BengaluruEmployment Type: Full-time | In-office | 6 days working About Zolo: Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished,...

  • Customer Support Specialist

    3 days ago

    vellore, India beBeeCustomerService Full time

    Job Title: Customer Support Specialist Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their needs are met.Troubleshoot and resolve...

  • Software Team Lead

    12 hours ago

    vellore, India beBeeEngineering Full time

    Job OverviewWe are expanding our product portfolio as well as our user base in all markets, and more than ever dependent on reliable products and systems to achieve our goals. As a Technical Leader, you will lead a small group of engineers working on a particular facet of products and infrastructure across the stack.You will work closely with stakeholders to...

  • Key Customer Support Position

    7 days ago

    vellore, India beBeeProblem Full time

    Customer Service Representative Job OverviewThe Customer Service Representative plays a vital role in providing exceptional customer support, fostering strong relationships with customers through effective communication and issue resolution.This position involves collaborating with various teams to ensure seamless customer experiences. A high level of...

  • Customer Support Specialist

    5 days ago

    Vellore, India SM Record Full time

    Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Support Representative

    1 week ago

    Vellore, India TP Full time

    About the Company Dear Candidates, Greetings from Teleperformance!!! Role: Customer Support Executive Domain: Domestic Bank Location: Kochi, Kalamassery Job Details - Any Graduation (No Backlogs, Graduation/Provisional Certificates mandatory) - 6 days' work and 1 rotational week off - Looking for Immediate joiners. - Fresher or Experience Shift timing: -...

  • Senior Technical Team Lead

    7 days ago

    vellore, India beBeeLeadership Full time

    Team Lead PositionWe are seeking a skilled Team Lead to manage and guide our engineering team.The ideal candidate will have expertise in project management, staff supervision, and collaborative leadership.About This RoleEngineering Leadership & ManagementThis position requires strong leadership skills to foster a culture of teamwork, collaboration, and...

  • Business Customer Support Representative

    3 days ago

    vellore, India beBeeCustomerService Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team.This role will be responsible for delivering exceptional customer service through multiple channels, including phone, email, and chat.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...

  • Senior QC Team Lead

    3 days ago

    vellore, India beBeeQuality Full time

    Job SummaryThe Assistant Quality Manager position is responsible for leading and managing quality control team activities to ensure compliance with regulatory standards.