Customer Support Specialist
1 day ago
Job Title: Customer Support Specialist Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their needs are met.Troubleshoot and resolve issues within defined SLAs.Collaborate with team members and other departments to ensure timely resolution.Work closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitments.Stay updated on product features to ensure customers receive the most accurate information.Capture and report customer feedback from tickets, chat, NPS, or other channels. Required Skills and QualificationsExcellent written and verbal communication skills are essential in this role, particularly in email writing with a natural tone. You should also have exceptional phone-based communication with active listening skills. Strong time management is required, with the ability to work independently and reliably. You must have deep empathy for the customer with a mindset that prioritizes their experience.A strong understanding of process discipline is necessary, including detail-oriented work with 100% follow-through on action items and procedures. Demonstrated ownership and high agency are essential, enabling you to make decisions and drive initiatives independently.Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc., would be an advantage. BenefitsNorth America shift (PST timezone) - willing to work during this period. Additional InformationSome prior experience working with similar tools and technologies is beneficial for your success in this role.
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Customer Support Specialist
4 days ago
Vellore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Automotive Parts Support Specialist
5 days ago
vellore, India beBeeAutomotive Full timeJob Title: Automotive Parts Support Specialist Role Overview We are seeking a highly skilled individual to join our team as an Automotive Parts Support Specialist. This role is responsible for managing customer interactions, resolving issues, and providing exceptional support across multiple channels. Key Responsibilities: Manage daily customer inquiries and...
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Technical Support Specialist
5 days ago
vellore, India beBeeSupport Full timeOracle Technical Support SpecialistWe are seeking a skilled and experienced technical support specialist to join our team. In this role, you will be responsible for providing top-notch technical support for Oracle EBS R12 across various modules.The ideal candidate will have hands-on experience with Oracle EBS R12 Tech Support, particularly in Sales &...
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Technical Support Specialist
5 days ago
vellore, India beBeeSolar Full timeJob TitleAs a technical support specialist, you will provide online assistance to customers with technical inquiries. Your primary responsibility is to resolve customer complaints in a timely and effective manner via various communication channels.Excellent English speaking and writing skillsKnowledge of power electronics, solar inverters, and PV module...
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Business Customer Support Representative
1 day ago
vellore, India beBeeCustomerService Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team.This role will be responsible for delivering exceptional customer service through multiple channels, including phone, email, and chat.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...
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Technical Support Specialist
5 days ago
vellore, India beBeeHelpDesk Full timeJob DescriptionAs a Help Desk Specialist, you will provide front-line technical support to end-users via phone, chat, or self-service tickets. Your primary responsibility will be to troubleshoot and resolve technical issues in a timely and efficient manner.Key areas of focus include:Providing prompt and effective resolution to technical issuesEscalating...
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vellore, India beBeeSupport Full timeTechnical Support Specialist for Oracle EBS R12Job Summary:Our organization seeks a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in providing technical support for Oracle EBS R12, with a strong focus on supply chain and manufacturing domains.Key Responsibilities:Provide expert-level...
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vellore, India beBeeproject Full timeJob Title: Project Support SpecialistWe are seeking a skilled Project Support Specialist to ensure the smooth deployment, onboarding, and delivery of AI-based video analytics projects.About the Role:To assist in the installation, configuration, and commissioning of video analytics systems.To coordinate with engineers for camera integration, network setup,...
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Home-Based Customer Service Representative
5 days ago
vellore, India beBeeCustomer Full timeRemote Support SpecialistSeeking a highly skilled Remote Support Specialist to provide world-class customer support for our US-based clients.Job DescriptionWe are hiring for contract positions ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home. As a Remote Support...
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Customer Support Associate
4 weeks ago
Vellore, India Zolo Full timeJob Title: Customer Support (Voice Process)Business Unit: Customer Experience Team (Central Support)Designation: Associate- Customer SupportLocation: HSR layout, BengaluruEmployment Type: Full-time | In-office | 6 days working About Zolo: Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished,...
