Customer Support Associate

2 days ago

Vellore, India Zolo Full time

Job Title: Customer Support (Voice Process)Business Unit: Customer Experience Team (Central Support)Designation: Associate- Customer SupportLocation: HSR layout, BengaluruEmployment Type: Full-time | In-office | 6 days working About Zolo: Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished, ready-to-move-in properties that are thoughtfully designed to provide comfort, convenience, and a sense of community. With a strong focus on customer experience and technology, we are changing how young professionals and students find and experience rental living in cities. Role Summary:As a Customer Support Associate, you’ll be the first point of contact for our customers. You will handle incoming calls, understand customer needs, and resolve their issues politely and efficiently. Your work will directly impact customer satisfaction and help build trust in Zolo’s services.Key Responsibilities:Answer customer calls and respond to queries quickly and clearly.Log details and update information accurately in the system.Handle customer complaints with patience and find simple solutions.Coordinate with internal teams for issue resolution.Follow communication and service guidelines to maintain quality standards.Keep a positive tone and ensure every customer has a good experience.Skills & Traits:Clear and confident communication (English and Hindi preferred).Good listening skills and calm attitude while handling calls.Basic computer knowledge and typing speed of 35–40 WPM.Patience and problem-solving ability under pressure.Time management and multitasking skills.Willingness to work in rotational shifts.Positive attitude, discipline, and eagerness to learn.Why Join Zolo?At Zolo, the Customer Support Associate role is more than answering calls, it’s where strong communicators grow into future team leaders. You’ll gain skills in customer handling, communication, and problem-solving while working in a supportive environment.In this role, you will:Learn how to manage real customer situations confidently.Build strong communication and interpersonal skills.Grow into roles like Senior Associate, Team Lead, or Quality Analyst.Work in a people-first culture where your efforts are recognized and rewarded.If you enjoy helping others and want a role that helps you grow personally and professionally, this is the perfect place to start.How to apply:Interested candidates can send their updated resume to shruti.vb@zolostays.com

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