Support Lead

5 days ago

Mysuru, India CAVITAK Full time

About Cavitak

With its 400+ member strong team (referred to as Cavs), Cavitak is engaged in the following business verticals:

  • Retail Distribution – Mobile & Consumer Goods
  • Value-Added Tech Distribution – Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI
  • Global Commerce – Launchpad for global and Indian brands on e-commerce platforms


What You Will Do

  • Lead and manage the Technical Support team across PAN India.
  • Ensure effective customer support for Cavitak’s complete product portfolio.
  • Analyse customer requirements and deliver tailored solutions.
  • Collaborate with Product Managers and OEMs to resolve product-related issues.
  • Conduct training sessions to enhance team capabilities and performance.
  • Foster a culture of continuous improvement within the support function.


What We Are Looking For

  • A proven leader with 7–10 years of experience in technical support and team management.
  • Strong background in ELV systems.
  • Prior technical expertise in CCTV, Access Control, Fire & Public Address Systems, Automation, Audio & Visuals.
  • Ability to drive and scale PAN India support operations.
  • Someone passionate about building, mentoring, and growing a high-performing support team.

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