Lead Quality Assurance Engineer

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's Al-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers Al based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

JOB DESCRIPTION

As part of the ongoing evolution of our core product lines and an increase in custom projects, we are initiating a QA team to support the critical qualification phase of our development cycle.

We are looking for a QA Lead with 7–10 years of experience in software quality assurance, manual testing, and API testing, who can lead QA efforts across multiple projects. The ideal candidate brings strong testing expertise, leadership capabilities, and the ability to collaborate with cross-functional teams in a fast-paced environment. You will be responsible for ensuring the quality of deliverables across a portfolio of projects while mentoring junior QA team members.

EXPERTISE AND QUALIFICATIONS:

• Lead QA efforts across multiple concurrent projects, ensuring consistency in quality standards and processes.
• Test Strategy and Planning: Collaborate with cross-functional teams to define and implement test strategies, ensuring comprehensive coverage of all product functionalities
• Test Execution: Design, develop, and execute manual test cases for software and multiplatform applications, maintaining high quality standards. Perform API testing using tools like Postman, SoapUI, etc.
• Defect Tracking: Identify, document, and track software defects using bug tracking systems such as JIRA or Bugzilla, ensuring effective communication with development teams for prompt resolution.
• Continuous Improvement: Engage in root cause analysis and suggest improvements to enhance product quality and testing efficiency. Drive process improvements and actively contribute to the evolution of QA methodologies and tools.
• Collaboration: Work closely with product managers, developers, junior QAs and other stakeholders to ensure alignment on testing objectives and timelines.
• Documentation: Produce and maintain detailed test documentation, including test plans, test cases, and test results, ensuring clarity and accessibility.
• Track and report test results, bugs, and overall QA metrics to stakeholders.
• Mentor and guide junior QA engineers, promoting best practices in testing and quality assurance.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 7–10 years of experience in software QA, with a strong focus on manual testing and API testing.
• Proven leadership experience, including leading QA teams or being the point of contact across multiple projects.
• Proficiency in testing methodologies, QA processes, and tools.
• Strong hands-on experience with API testing tools (Postman, SoapUI, etc.).
• Solid knowledge of SQL and data validation techniques.
• Exposure to API automation tools and scripting is a strong plus.
• Familiarity with test management tools like JIRA, TestRail, Zephyr, etc.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication skills – able to clearly present findings to both technical and non-technical audiences.
• Ability to thrive in a fast-paced, team-oriented, and multi-project environment.

Preferred Skills (Nice to Have):

• Experience working in Agile/Scrum development environments.
• Experience with version control and CI/CD pipelines.
• Knowledge of automation frameworks and scripting languages (e.g., Python, JavaScript, or Java).

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.