CRM and logistics head

2 weeks ago

Udaipur, India Hie style Full time

HIE is an e-commerce handbag brand that empowers today’s woman with stylish and versatile handbags. We are committed to delivering affordable yet premium products, ensuring each bag reflects personal style and functionality.We are seeking a CRM and Logistics Head to join our growing team.Key Responsibilities:Ensure timely and smooth delivery of products to customersManage customer queries and resolve issues promptly to maintain high satisfaction levelsLead customer relationship management (CRM) strategies and oversee CRM platform usageOversee all logistics operations including inventory, warehousing, and transportationCollaborate with vendors and logistics partners to optimize supply chain efficiency and costDevelop and implement policies to ensure compliance and operational excellenceSupervise and mentor CRM and logistics teams for peak performanceQualifications:Proven experience in CRM and logistics management in e-commerceStrong organizational, communication, and problem-solving skillsAbility to work cross-functionally and manage multiple prioritiesWorking Days: Monday to Saturday

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