Helpdesk Executive
4 weeks ago
The Offer
- Join a market leader within Corporate Banking
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact
The Job
You will be responsible for :
- To be responsible to take all incoming calls receives to Maitri Cell
- Handle incoming inquiries via phone and providing accurate and timely information to investors, businesses, and stakeholders.
- Log all customer service requests, troubleshoot issues, and ensure that each query is routed to the appropriate department for resolution. Follow up to ensure timely and effective issue resolution.
- Maintain accurate records of all communications, requests, and resolutions in the help desk system for future reference.
- Assist customers in understanding the available online services, such as registration, application submission, and tracking status of their requests.
- When required, escalate unresolved or complex issues to senior management or relevant departments for further attention.
- Provide feedback to management on recurring issues and potential areas for improvement in processes or systems.
- Any other work assigned by the management
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Corporate Banking industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
The Employer
Our client is a premier non-banking financial institution established in 1966, providing tailor-made financial solutions and advisory services to companies in the private, public & government sector.
-
Helpdesk Executive
4 weeks ago
Mumbai, Maharashtra, India Crest Full timeOverall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities Information on guidelines/ Sop's & helping hands for the owners. Manage entire helpdesk. ...
-
Helpdesk Executive
3 weeks ago
Mumbai, Maharashtra, India JLL Full timeJob DescriptionThe candidate must have good knowledge and experience of managing the Helpdesk Operations. She must have good English communication & PC/ Laptop typing skills. She should have quality of managing the downline team and have interests to learn innovative ideas and implement at the site.The candidate has to work as per the job & responsibilities...
-
Executive
3 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timePosition Title: Passenger Support Services Team MemberExperience: At least 3-5 years of experience in airport operations or airline management. Worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment.Shift: 24*7Job Overview: Helping airport check-in staff with Check-in, boarding and seating...
-
Executive
2 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timePosition Title: Passenger Support Services Team MemberExperience: At least 3-5 years of experience in airport operations or airline management. Worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment.Shift: 24*7Job Overview:Helping airport check-in staff with Check-in, boarding and seating...
-
Logistics Executive Lead
5 days ago
Mumbai, Maharashtra, India Jones Lang LaSalle Full timeWe are seeking a skilled Logistics Executive Lead to lead our transport operations team. In this role, you will be responsible for overseeing the movement of personnel and equipment, while ensuring compliance with all relevant regulations and policies.The successful candidate will have a solid background in transport management, with experience in developing...
-
Helpdesk Executive
4 weeks ago
Mumbai, Maharashtra, India SICOM Full timeSICOM Ltd is a premier non-banking financial institution established in 1966; providing tailor-made financial solutions and advisory services tocompanies in the private, public & government sector.The RoleYou will be responsible for : To be responsible to take all incoming calls receives to Maitri CellHandle incoming inquiries via phone and providing...
-
Executive
2 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeJob Title: Passenger Support Services Team Member Experience: We are seeking a highly experienced individual with at least 3-5 years of experience in airport operations or airline management. The ideal candidate will have worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment. Job Overview As...
-
Operations Executive
4 weeks ago
Navi Mumbai, Maharashtra, India CapTalent HR Full timeWe are looking for Operations Executive.Work Location : Vasai, Navi MumbaiQualification any graduationNotice Period : ImmediateJD:We require 1 staff for daily operational work in Banks Digital Banking Department. This work would involve responding to queries raised by various branches via email, helpdesk portal or over calls. The queries would pertain to...
-
Sr. Compliance Executive
3 weeks ago
Mumbai, Maharashtra, India Talent Leads Consultants Full timePosition Name Sr Compliance Executive Department COE Team Educational Qualification GraduateJob Role PF ESIC PT LWF - Helpdesk Management and handling notices inspections1 Managing employees queries via Phone Mails as well as face to face- PF Claims Advances Withdrawals Transfer Death Case Pension - Joint Declarations cases - ESIC TIC generation...
-
Desktop Support Engineer
1 week ago
Mumbai, Maharashtra, India Geekay Infotech Full timeJob Description : - Understanding of Ticket process & SLAs-Incidents/service requests & FCR. - Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. - Providing technical support for Windows Server, Active Directory,...
-
Social Media Executive/BDE
4 weeks ago
Mumbai, Maharashtra, India TalentEdge Recruitment Consultants Full timeWe are hiring a "Social Media Executive/BDE" for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities:Job title: Social Media Executive/BDEIndustry: MediaJob location: Mumbai, MaharashtraEducational Qualification:Graduate, preferably in Business Development/Marketing.Experience...
-
Desktop Support Engineer
4 weeks ago
Mumbai, Maharashtra, India Geekay Infotech Full timeJob Description :- Understanding of Ticket process & SLAs-Incidents/service requests & FCR.- Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.- Providing technical support for Windows Server, Active Directory,...
-
Desktop Support Engineer
3 weeks ago
Mumbai, Maharashtra, India Geekay Infotech Full timeJob Description :- Understanding of Ticket process & SLAs-Incidents/service requests & FCR.- Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.- Providing technical support for Windows Server, Active Directory,...
-
Customer Service Executive
3 weeks ago
Mumbai, Maharashtra, India Appreciate Full timeTitle: Customer Support Executive Experience: 1+ Years Location: Onsite About Appreciate: Appreciate makes investing in US stocks simple for everyone, from beginners to pro-traders. Whether you're starting your financial journey or chasing big investment goals, our platform, powered by an AI recommendation engine, is here to help. Key Roles &...
-
Desktop Support Engineer
1 week ago
Mumbai, Maharashtra, India GEEKAY INFOTECH Full timeUnderstanding of Ticket process & SLAs-Incidents/service requests & FCR. Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. Providing technical support for Windows Server, Active Directory, DHCP, Networking, etc....
-
Finnone Support – L1
4 weeks ago
Mumbai, Maharashtra, India Clover Infotech Private Limited Full time: Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User's Incidents and Service Requests Monitoring of mass incident tickets and...
-
Technical Onsite Support Executive
4 weeks ago
Mumbai, Maharashtra, India Techno Compass Consulting Private Limited Full timeJob DescriptionJob Description - Technical Onsite Support ExecutiveLocation:MumbaiTimings: As per Mall time, Monday to Saturday (Day shift)Experience:Freshers, Training will be provided.Immediate joiners are highly welcome.Key Roles and Responsibilities:-Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software...
-
Team Leader
4 weeks ago
Navi Mumbai, Maharashtra, India IDBI Intech Full timeEnsure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolutionCoordinate internal resources and third parties/vendors for the flawless execution of projectsCreate and maintain project documentation/reportsCo-ordinate with IT Helpdesk team for issue resolution of various applications and...
-
Facilities Executive
4 weeks ago
Mumbai, Maharashtra, India JLL Full timeJLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
Help Desk Executive
4 weeks ago
Mumbai, Maharashtra, India Crest Full timeOverall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities The Helpdesk Executive is responsible for...