Executive

1 week ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time
Job Title: Passenger Support Services Team Member

Experience:

We are seeking a highly experienced individual with at least 3-5 years of experience in airport operations or airline management.

The ideal candidate will have worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment.

Job Overview

As a key member of our team, you will be responsible for assisting airport check-in staff with Check-in, boarding and seating issues.

You will act as a codeshare helpdesk, resolving issues connected with Ancillary services like seating, baggage and upgrades using EMD.

In addition, you will assist airport booking offices with reservations on our Airline and Interline Ticket Documents.

You will also log Incident and escalate matters with Amadeus on Service Hub, doing follow up till its closure.

Your responsibilities will extend to assisting airport staff with Mishandled Baggage (MHB) and providing support to the network for World Tracer.

You will provide PNR and Check-in History to Airport and Regulatory agencies for customer servicing requirements.

Responsibilities and Duties

As a Passenger Support Services Team Member, you will be responsible for addressing airport network and aircraft related DCS-Customer Management, Reservation & ticketing queries round the clock, 24/7 basis.

You will resolve or raise incidents with the system provider Amadeus and do the follow up till its closure.


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