Senior Process Excellence Manager
2 weeks ago
Shift : General Shift, All 5 Days WFO
- Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
- Exposure to ISO, CMMi or COPC will be added advantage
- Consulting experience in Shared Services Set up/BPO space is desirable
- Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis
- Lead and guide a team of Improvement Consultants
- Ensuring Implementation of Quality Standards in the account
- Design and deploy consistent improvement framework to enhance customer satisfaction
- Facilitation of Metrics Management. CPMs/KPIs
- Providing High Quality Business analytics support to Management team
- Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization
- Project planning, project management, change management at client locations, stakeholder management & communication
- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
- Benchmarking processes, Management dashboard set up & building the best practices repository.
- Leverage business optimization & innovation tools & application for process re-engineering
- Bring in expertise regarding moderate AI/ ML capability driven transformation experience
- Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy
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