Digital Transformation Consultant

3 weeks ago

Gurgaon, Haryana, India WNS Global Services Full time
Job Description

Key Responsibilities:
 

  • Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
    • Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.
      • Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
        • Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations
          • Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
            • Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
              • Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff
                • Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.
                  • Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:
 

  • 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies
    • Expert at Lean/Sigma, Process reengineering and Customer Journey mapping
      • Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
        • Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
          • Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.
            • Ability to analyze financial and operational data and synthesize findings in common business language.
              • Good Domain understanding is desirable
                • Ability to work with leaders in a matrix organization
                  • Excellent business writing and presentation & communication skills.
                    • Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.
                    Qualifications

Graduate or MBA

Additional Information

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