Digital Transformation Director

4 days ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we're seeking a seasoned leader to spearhead our Lean Digital Transformation (LDT) efforts. As a Vice President - LDT Lead, you'll be responsible for driving improvement initiatives across assigned verticals and customers. This role demands strong collaboration with COOs and senior stakeholders, including clients, to identify, coach, and develop talent in LDT.

The ideal candidate will possess a proven track record of managing delivery, operations, or teams, with a growth mindset and a passion for innovation. They should be comfortable operating in complex-matrixed environments, possessing excellent communication and influencing skills. Experience in digital transformation, Lean Six Sigma, solution design, or process consulting is highly desirable.

This role requires a global perspective, with a consistent track record of delivering impactful digital projects that leverage robotics, AI, and automation. The successful candidate will be an inspiring leader, capable of building strong internal networks and driving high-impact programs.

Key Responsibilities
  • Develop and execute the continuous improvement agenda, aligning with COO/Sr. GOL/Portfolio Owner
  • Partner with operations to identify and deliver value-share and revenue assurance opportunities
  • Drive thorough continuous improvement, delivering on committed productivity and productivity improvement in TBP accounts and Bad Bench reduction in named accounts
  • Program manage digital twin deployment in prioritized accounts
  • Identify digital use cases and prioritize resource alignment to stabilize mega wins
  • De-risk operations through risk control and best practice frameworks
  • Hold self and organization accountable to deliver on Genpact client commitments
Requirements
  • Growth and results-focused leader with strong experience in Lean and Digital Transformation
  • Intellectual agility and curiosity to bring incisive perspectives and innovative approaches
  • Proven track record of managing delivery, operations, or teams, with a strong ability to innovate and raise the bar continuously
  • Proven abilities in operating with senior leaders, building strong internal networks, and delivering high-impact programs in complex-matrixed environments
  • Decisiveness and comfort in taking risks when working with ambiguity
  • Digitally savvy with high levels of consultative selling skills


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