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Data Transformation Strategist

1 week ago

Gurgaon, Haryana, India FIS Full time
Job Description

FIS is seeking a highly skilled Data Transformation Strategist to lead our Business Intelligence team. As a key member of our organization, you will be responsible for delivering consulting services in Digital transformation, performance improvement, and business transformation.

About the Job

  • Manage, coach, and lead a high-performing global team of Business Intelligence Data Analysts.
  • Work with software development/DBA teams to enable the appropriate capture and storage of key data points.
  • Deliver consulting services in Digital transformation, performance improvement, and business transformation.

Requirements

  • Minimum 10-12 years of total experience in back office, including leadership and management of business operations or Business Intelligence/Digital Transformation projects.
  • Worked as a Consultant level with minimum 4+ years' experience into Business Intelligence/Analytics Implementation/Digital Transformation.

Preferred Experience

  • Good to have experience with contact center Workforce Management, Intelligent Routing, IVR, and ACD logic flow.
  • Operational excellence and client services experience in Back office/Contact center industry specifically in Digital Transformation.