Specialist Product Implementation

Role : Implementation Specialist

About Greytip:

Greytip Software is India's no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.

greytHR - India's 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more.

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

About Department:

The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client's project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition.

Position Purpose:

At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team.

Preferred Functional Knowledge:

• Excellent verbal and written English communication skills.
• Proficiency in Telugu / Tamil / Malayalam will be an added advantage.
• Must be able to speak Hindi and Marathi fluently.
• Proficiency in MS Excel Office Suite.
• Strong eagerness towards learning.
• Flexible working hours as per project needs.
• Strong People Managing Skills.

Tools experience if any:

• Microsoft Excel.
• MS Access & SQL (Optional).
• Customer support tools, such as Zendesk, Freshdesk etc. will be a value add.

Qualification and Experience:

• Must be a graduate in any discipline.
• Must not have a gap of more than 3 years.
• At least 2-3 years corporate exposure with customer interaction.
• Knowledge of HRMS modules & Indian Payroll statutory compliances.
• Experience in client engagement and query resolving through effective telephone and email communication.

Benefits:

• Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation.
• Great team members & energy filled work environment.
• Maximum exposure in Service based industry with various customer interactions.
• Flexibility of working Remotely or Office Premises.
• Compensation as per Market Standards.

Roles & Responsibilities:

• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition.
• Pro-actively building strong customer relationship
• Providing good knowledge and training on product features and their usage
• Customer escalations Handling. Various Implementation and modules implementation support
• Cross-functional team coordination
• Develop competence in the use of all the information systems used in the implementation of the application
• Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process
• Following up the defined Process & Checklist with regular updates.
• Sharing in-time reports on the activity performed
• Should be active and regular in contributing towards the improvement areas of self and team