Customer Support Executive

3 weeks ago

Pune, Maharashtra, India Algo One AI Full time

Job Title: Customer Support Executive

Location: Remote (Work From Home)

Job Type: Full Time

Compensation: 15k/month

Working: 5.5 days (Saturday half day)

Website: https://algo-one.com

About Us – Algo One

Algo One is a technology-driven financial research and analytics platform. We empower investors, traders, and businesses with deep insights, data-driven strategies, and cutting-edge tools to navigate markets with confidence. At the core of our work is innovation — we integrate AI, automation, and creativity to deliver content and solutions that simplify complex ideas and make finance more accessible and impactful.

Role Overview

We are looking for a Customer Support Executive who will be the first point of contact for our users. The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional support experiences. You will play a crucial role in ensuring that our subscribers and clients get seamless assistance and quick resolutions to their queries.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined SLAs.
  • Collect feedback and relay recurring issues or feature requests to the team.

Qualifications & Skills

  • Bachelor's degree in any field (finance background is a plus, but not mandatory).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with Jira for ticket tracking and issue escalation would be good.
  • Interest in financial markets will be an added advantage.

What We Offer

  • Opportunity to work in a fast-growing fintech startup.
  • Exposure to cutting-edge financial intelligence tools.
  • Collaborative and learning-focused environment.
  • Competitive compensation and growth opportunities.

If you're passionate about helping customers and want to be part of a dynamic fintech journey, we'd love to hear from you Apply Now

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