Account Lead

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Lead

Location: Mumbai, India

About the role:

Working in true collaboration with our client, we have one goal in mind:'to be the core craft and digital partner of our clients, powering global and regional creative excellence, achieved by elevating our people, expertise and culture to deliver shared success"

The Account Lead is the client's partner to bounce things around with and to own the relationship, and they are the agency leader to be responsible for projects, the team resource required and the work to be delivered. They think ahead, spotting problems before they occur, managing client and internal expectations, support their team both managing up and down, and contingency planning as they go.

They develop close relationships and a sense of partnership with their clients and foster trust based on their ability to deliver. This trust enables them to develop, nurture and protect the best work possible through the client process. Internally they have strong relationships with all team members and a thorough understanding of how to lead their team to create great work and help problem solve when it's needed. They work in partnership with both Strategy and Creative, and are fluent in the strategic debates regarding their brands. They are passionate about our creative product and know what best in class looks like both in terms of creativity and results.

What you will be doing:

• Ability to manage a project with the client from beginning to end
• To provide leadership and expertise to the onsite creative team at Unilever
• Schedule and manage team priorities and deadlines across client projects
• Championing a lasting and strategic partnership that cultivates a client experience to engage and delight
• Financial accountability. Stellar project management, fully responsible for financial management regarding jobs/accounts including forecasting.
• Process Development and fulfilment – maintaining ongoing communications, both internal and external, to keep processes and resources streamlined
• Brand guardianship
• Presenting your work internally and to clients and manage workloads within agreed timings.
• Resource Management - Working alongside the Creative Director to ensure you have the right people at the right time to deliver to client/ project needs

What you need to be great in this role:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Passion for deep-diving into a client's business to get under the skin of it and fully understand their brands, products, and ways of working
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
• A strong understanding and experience of working with end to end digital creative solutions; particularly across Social Media, eCommerce and Social Commerce
• Knowledge of account management, project management and invoicing.
• Highly creative with the ability to generate ideas and practically contribute to studio output. Ambition to push for the best and create award-winning work
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Experience working with major Personal Skincare clients, as well as beauty or cosmetic brands a huge bonus
• Embodies the "can-do attitude" and is seen as a constant positive force on the team
• Schedule and manage team priorities and deadlines.
• Brand guardianship
• Presenting your work internally and to clients and manage workloads within agreed timings.