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Technical Assistance center-

4 weeks ago

Palakkad, Kerala, India VLaunchU Full time

Voice NOC & Technical Assistance Center (VoIP-Telecom)

Location: Pune (On-site, 24/7 Rotational)

Experience: 0 – 5 years

Compensation: Fresher – ₹2.5 LPA (Fixed) | Experienced – Up to ₹6 LPA

About the Role

We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team. This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working closely with global vendors and carriers to ensure seamless operations.

Key Responsibilities

  • Provide end-to-end support for telecom services—from ticket creation to resolution.
  • Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
  • Work in a 24/7 rotational environment ensuring minimal service disruption.

Requirements

  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

Why Join

  • Opportunity to work on global telecom operations with exposure to the latest voice technologies.
  • Clear growth track in VoIP, NOC, and TAC domains.
  • Competitive compensation: ₹2.5 LPA for freshers, up to ₹6 LPA for experienced candidates.