Manager Service Delivery
5 days ago
Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. Contact Scope DIRECT EMAIL - Job Title : Manager - Service Delivery Report to Service Delivery - Director Department- Service Delivery Unit Location - Bangalore, India Domain Looking for: US Insurance US Mortgage US Healthcare International Banking Operations/BFSI International BPO Non - Voice Process Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills: Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience. Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience. Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -
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Service Delivery Manager
1 week ago
Bengaluru, India Nasugroup Full timeWe are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...
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Service Delivery Manager
7 days ago
Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per yearJob Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...
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IT Service Delivery Manager
2 weeks ago
Bengaluru, India HGS Full timeResponsibilities: - Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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IT Service Delivery Manager
2 weeks ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
2 weeks ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...
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Service Delivery Manager
23 hours ago
Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...
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Service delivery Manager
2 weeks ago
Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per yearCompany DescriptionIGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital...
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Service Delivery Manager
3 days ago
Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...
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IT Service Delivery Manager
2 weeks ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
