Outbound Customer Care Executive

3 weeks ago


Mohali, Punjab, India Skywings Advisors Private Limited Full time
Outbound Customer Care/ Phone Banking

- Banking

- Fresher or exp in voice process/ BPO can apply

upto - 2.55 Lacs per annum (Fixed)

- Graduates ( Any Stream )

Only Female Candidates Required

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in

an enhanced customer experience for bank customers.

? Ensure Outcalling is done to Customers for clarifying customer queries on transaction declined due

to card control not enabled, Renewal and upgrade customers for welcome call/feature

enforcement

? To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard

? To ensure zero defects processing of all customer requests

? To ensure complete and accurate resolution within the defined TATs.

? To ensure process compliance as per the set Audit and SQ guidelines.

Industry

Staffing & Recruiting

Employment Type

Full-time

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