ServiceNow Platform Team Lead

2 weeks ago

Madurai, Tamil Nadu, India Jigya Software Services Full time

Job Title: ServiceNow Team Leader

Location: Remote

Job Type: Full-time

Job Summary:

We are looking for a ServiceNow Team Leader to manage a team of developers, ensuring high-quality platform services for clients. The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment.

Key Responsibilities:

  • Lead a team of developers in delivering incident resolution, requests, and enhancements
  • Act as the primary escalation point for platform issues
  • Ensure adherence to ServiceNow best practices (code/no-code)
  • Conduct peer reviews, sprint planning, and story estimation
  • Demo solutions to stakeholders and business process owners
  • Manage upgrades, clones, and platform maintenance

Required Skills & Qualifications:

Certifications: ServiceNow CAD & CSA (Mandatory)

5+ years of ServiceNow development & leadership experience

Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD

Strong JavaScript (client/server-side) & Agile/ITIL knowledge

Excellent communication, leadership, and problem-solving skills

Why Join Us?

  • Opportunity to shape a growing ServiceNow team
  • Work with global clients & innovative solutions
  • Career growth & continuous learning

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