Lead Quality Manager

4 weeks ago

Mumbai, Maharashtra, India Airtel Payments Bank Full time

Purpose of the Job

To manage a team of 2-4 persons. . To identify manual activities and drive Automation Projects to timely completion. To ensure and improve the quality across all our processes, build stronger controls, improve the content of SOPs, update the RCSAs, conduct walkthroughs for process improvement, conduct BCP tests, timely and accurate RBI reporting and audit responses

Deliverables

  • Identify manual activities, generate new ideas with cost benefit analysis and implement these through IT /Automation Projects
  • Identify manual activities, facilitate generation of new ideas through the team
  • Implementation of ideas generated through IT /Automation Projects
  • Build strong controls and improve the content of SOPs
  • Improve the content of SOPs including:
  • strong maker checker role
  • stronger controls
  • exception handling.
  • Conduct walkthroughs for process improvement and update the RCSAs
  • Through walkthroughs identify the process gaps and ensure controls are documented and implemented.
  • All improvements and changes to be updated in the RCSA.
  • Conduct BCP tests
  • Facilitate tests for BCP enabled processes
  • Ensure documentation of all BCP tests conducted.
  • Timely and accurate RBI reporting and audit responses
  • Timely and accurate RBI reporting
  • Timely and accurate audit responses.

Demonstrate

  • Strong knowledge of bank's backend operations and transactions types and modes.
  • Knowledge of zero defect operations
  • Knowledge of banking regulations and RBI guidelines related to operations and compliance.
  • Excellent team management
  • Must have handled multiple transaction type operations
  • Attention to detail
  • Ability to work in a startup based and dynamic work environment
  • Good knowledge of MS office (excel, power point) and banking software.
  • Ability to create presentations and present in front of senior management.

Working Experience

7-10 years of relevant experience from Banking or Fintech

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