Call Center Agent

We are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team.The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.Key ResponsibilitiesReal-Time Monitoring of Inbound/Outbound Dialing...

Job Title: Cloud Contact Center SpecialistOur client is seeking a skilled and experienced Cloud Contact Center Specialist to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role. The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall...

Job DescriptionThe primary goal of this role is to oversee the operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for multiple clients through effective utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results.This involves monitoring and...

Job DescriptionA professional with 5+ years of experience in designing, deploying, and supporting Cisco UCCE and CUCM-based contact center solutions is sought to fill a key role.The successful candidate will have expertise in call flow design, routing scripts, CVP IVR, and peripheral applications.Design and deploy comprehensive contact center solutions that...

Job OpportunityWe are seeking a skilled LiveKit Developer to join our team. This individual will be responsible for designing, scaling, and optimizing real-time calling pipelines for our AI voice agents.About the RoleAs a LiveKit Developer at Zudu AI, you will work on cutting-edge projects that require expertise in LiveKit, SIP, STT/TTS, and Kubernetes. Your...

Job Title:Business Process ManagerManage the day-to-day operations of voice processes, encompassing inbound, outbound, tele-sales, and customer support. Lead a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Monitor call quality, customer satisfaction, and agent...

Cloud Engineer Job DescriptionWe are seeking a skilled cloud engineer to lead the design, configuration, and deployment of cloud-based contact center solutions using Amazon Connect and AWS services.Create robust cloud architecture to support scalable and secure contact centers.Develop expertise in integrating Amazon Connect with other AWS services like...

Job Title: Assistant ManagerKey Responsibilities:Facilitate advisor productivity by conducting call audits, documenting feedback, and enhancing conversation quality.Monitor sales calls for adherence to quality standards and compliance.Provide detailed feedback and recommendations for continuous improvement.Document call assessments, identify trends, and...

**Job Opportunity: Technical Support Representative**We are seeking a skilled Inbound Call Center Agent to provide exceptional customer service and technical support to our clients.Key Responsibilities:Handle incoming calls with professionalism and empathyProvide detailed product information and resolve customer issuesCollaborate with team members to ensure...

Cloud-Based Contact Center Solutions Developer">We are seeking a highly skilled and experienced Cloud-Based Contact Center Solutions Developer to design, develop, and administer our cloud-based contact center solutions for a 3-month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that...