Contact Center Dialer Performance Expert

Job DescriptionThe primary goal of this role is to oversee the operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for multiple clients through effective utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results.This involves monitoring and...

Job Title: Cloud Contact Center SpecialistOur client is seeking a skilled and experienced Cloud Contact Center Specialist to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role. The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall...

Cloud Engineer Job DescriptionWe are seeking a skilled cloud engineer to lead the design, configuration, and deployment of cloud-based contact center solutions using Amazon Connect and AWS services.Create robust cloud architecture to support scalable and secure contact centers.Develop expertise in integrating Amazon Connect with other AWS services like...

Cloud Telephony Specialist Job DescriptionWe are seeking a highly skilled Cloud Telephony Specialist to design, develop and manage telephony solutions.Key ResponsibilitiesDesign and deploy Telephony, Call Center & AI technologies across the enterprise.Optimize telephony IVR, ACD & Dialer systems using high-tech methodologies.Collaborate with cross-functional...

Leap Gymnastics Academy (LGA) is a first-of-its-kind gymnastics academy founded by JSW Group, India's foremost pure-play sports rights holder with a decade-long involvement in the development and promotion of sports and athletes in the country.LGA aims to open multiple centers across the country with the twin aim of introducing the sport to a wider base of...

Job Title: Operations ManagerA seasoned Operations Manager is required to lead voice-based BPO teams. The ideal candidate will oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client satisfaction and compliance.The selected candidate will be responsible for leading voice operations across...

Job Title:Business Process ManagerManage the day-to-day operations of voice processes, encompassing inbound, outbound, tele-sales, and customer support. Lead a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Monitor call quality, customer satisfaction, and agent...

Job Title: Senior Center ManagerOverview:The ideal candidate will be responsible for driving business growth through strategic planning, lead collection, and admissions.Key Responsibilities:Lead sales and marketing teams to achieve business targetsDevelop and implement effective marketing strategies to increase school outreach and BTL activitiesCoordinate...

Technical Support Engineer Position OverviewWe are looking for a skilled and experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing technical assistance and support to customers and partners globally.You will work in a remote environment and provide problem resolution and escalation assistance related to...

Job OverviewOur organization is seeking experienced Performance Test Engineers to join our team for a large banking client. The ideal candidates should have strong expertise in JMeter, performance testing practices, and solid analytical and problem-solving skills.The successful candidate will be responsible for designing, developing, and executing...