Career Opportunities: Call Quality Auditor

6 days ago


Rajkot, Gujarat, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Assistant Manager

Key Responsibilities:

  • Facilitate advisor productivity by conducting call audits, documenting feedback, and enhancing conversation quality.
  • Monitor sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.

Requirements:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience of 3+ years as a call quality auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes and inside sales outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Preferred Qualifications:

  • Experience in EdTech industry standards.

Key Skills:

  • Call Quality Audit
  • Consultative Sales Process Knowledge
  • Delivering Feedback
  • Critical Thinking
  • Coach & Develop Teams
  • Growth Mindset
  • Conflict Resolution
  • Decision Making

Technical Skills:

  • MS Office Applications like Excel, PowerPoint, Planner, etc.
  • Reporting Skills for Formulating and Basic Automation, Trend Analysis using Excel


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