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Zoho Specialist

4 weeks ago

Bharatpur, Rajasthan, India Grow Your Staff Full time

Grow Your Staff is hiring a Zoho Specialist to support a client based in Canada. This is a remote, part-time opportunity ideal for candidates with strong CRM skills and a strategic mindset for delivering excellent client experiences.

Experience required: 3-6 years

Location: Remote

Timings: 10 AM to 3 PM EST (Monday-Friday)

Requirements: 3-4 hours/day (subject to change based on business)

Key Responsibilities:

  • Fully manage and utilize Zoho One CRM, including dashboards, automation, analytics, and reports
  • Oversee the end-to-end client experience: from registrations and onboarding to service delivery and off-boarding
  • Coordinate communication and promote webinars and client events
  • Manage backend operations to ensure smooth and professional client interactions
  • Act as a reliable point of contact for clients: respond to queries, manage updates, and relay information clearly
  • Assist in social media scheduling and content distribution across platforms
  • Configure and evolve Zoho One to automate and streamline business processes
  • Take on additional virtual assistant tasks based on performance, such as research and applying for speaking opportunities

Qualifications:

  • Bachelor's degree in Business, IT, or a related field
  • Hands-on experience with Zoho One CRM and its full ecosystem
  • Prior experience in account management, client services, or customer success
  • Familiarity with social media scheduling tools is a plus
  • Excellent verbal and written English communication skills
  • Strong attention to detail, organizational skills, and responsiveness
  • A strategic, improvement-focused mindset to optimize CRM usage and processes
  • Ability to work EST hours and maintain reliable internet connectivity