Customer Support Engineer

4 weeks ago

Bengaluru, Karnataka, India LTIMindtree Full time

Role: Customer support

Location: Bangalore

Years of experience: 4-6 years

Notice period:immediate-15 days

Job Description:

  • Strong communications skills .
  • Excellent spoken and written English communication skills.
  • Effective, polished interaction with customer to gather information quickly.
  • explain customer responsibilities in resolving issue.
  • communicate next steps and status; and inspire confidence.
  • Demonstrable troubleshooting skills.
  • Cross-team collaboration.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
  • Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
  • Online Account/Login troubleshooting skills. Exploratory learning skills.
  • The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

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