Technical Specialist

Dear Candidate,We are hiring “JAMF” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.Email ID; vishvabharti.khair@hcltech.comGRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.Job Description:Patch Management for servers and end user devices (Windows & Mac, Laptops and Desktops)1 Review all patches relevant to the IT environment and classify how the patches should be installed as defined by IT policies2 Implement already documented and established processes and standards for patch management procedures that meet the requirements of and adhere to defined policies3 Install patches (MAC OS, change management process and procedures including acquiring required organizational approvals4 Qualification and sign off of patch to be rolled out5 Monitoring and report patch approval status on patching tool6 Decision on unpatched devices (post remediation and troubleshooting efforts) will be taken by client for refresh/ replacement7 Pre-testing of all patches against the standard test machines8 Provide test and UAT user list9 WSUS Synchronization10 MECM SUP Synchronization11 Setting up ADR's (If applicable)12 Classifying type of patches to be deployed13 Creating Software Update Group (SUG)14 Creating Software Update Deployment Packages15 Distribution of the Deployment Package16 UAT of the Software Updates17 Provide target list of machines/users for UAT and exception for mass rollout18 Cleaning of SUP/MECM, and JAMF19 Removing of corresponding collection/packages20 Monitor software vendors where applicable for patch releases and work with PenFed in relation to the on-boarding of new software21 Recommend the type of patches and how and when patches are to be rolled out to PenFed based on criticality22 Provide test machines (the type and requirements of such test machines to be notified to PenFed by the Vendor) for patch testing. PenFed shall provide where available remote access to the test machines if requested by the Vendor23 Test and confirm compatibility of updates patches or corrections including validating any special installation or configuration requirements before widespread deployment within the EUC environment24 Automated deploy and support all EUC software in both stationary andin mobile environments for laptops and Mobile Devices25 Install Third Party-supplied corrections and patches to all EUC device embedded software (e.g. drivers and firmware) and all EUC software as necessary including updates as identified through the Microsoft deployment ring approach26 With respect to PenFed-developed applications distribute Software install Software and install upgrades as required by PenFed27 Tailor support to the individual needs of Authorized Users and to meeting Service Levels28 Provide periodic reporting to PenFed on the distribution and installation of all EUC software29 Provide Patch Management reports30 Carry out attestation of CIS Benchmarking data and take appropriate remediation steps31 Review the assessment data on a monthly basis32 Provide hosting of MECM Maintenance of comprehensive documentation pertaining to MAC OS security baseline compliance in accordance with applicable laws, regulations, and industry standards(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases