Application Support Engineer

5 days ago

Davangere, India Smirmatec Private Limited Full time

Remote (India) | 5:30 PM – 3:30 AM IST (US Market Hours) Monday–Saturday | Full-Time | Probation: 3 Months ₹60,000 – ₹70,000 / month + Bonus Apply Now: Incomplete applications (missing form or recording) will not be considered. Minimum Requirements 2+ years of experience in SaaS or product-based technical support FinTech or trading-related platform support background (stocks, options, futures, or analytics tools) Excellent written English -> this is non-negotiable Proven ability to self-learn quickly and handle complex workflows independently Proficiency with Excel/CSV data handling Strong troubleshooting and reasoning skills Must complete internal product learning before starting live support Important: Candidates who “want to join to learn trading” will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them. Strict Expectations Strong command of written English – absolutely mandatory Demonstrated ability to self-learn from detailed documentation Heavy reliance on AI tools for answering users is not acceptable This role demands critical thinking, trading familiarity, and discipline About Us We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets. Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions. Role Overview We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform . This is a technical, product-centric support role — not a BPO or call-center position You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team . Only apply if you are serious about trading, product support, and independent learning Key Responsibilities Provide fast, clear, and accurate live chat (primary) and email (secondary) support Help traders navigate platform features, trade analytics, and reports Troubleshoot issues related to account setup, imports, and analytics workflows Identify recurring technical issues and resolve them using strong product knowledge Maintain and efficiently search through a large 200+ page internal knowledge base Document findings and curate common questions/answers Manage multiple concurrent chats with empathy, speed, and accuracy Hiring Process Submit Google Form + mandatory recorded answers Product knowledge test 1–2 interviews Offer Why Join Us Work at the intersection of FinTech, trading, and real-time analytics Direct mentorship and weekly review from company leadership Clear growth into Product, QA, or Technical Operations Competitive pay + bonus + global exposure Apply Now: Incomplete applications (missing form or recording) will not be considered. We are an equal-opportunity employer. If you’re sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

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